Roving Cultural Mediator

Dansk Flygtningehjælp



The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

2. Purpose

DRC is looking to recruit a qualified, flexible and enthusiastic professional to work in the sites of Northern Greece as Roving Cultural Mediator. Under the overall supervision of the Protection Team Leader and the guidance and coordination of the RCM Coordination Officer, in cooperation with the protection staff, the Roving Cultural Mediator will ensure that the asylum seekers and refugees access full range of services available for them both on site and outside their accommodation site. S/he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct and smooth communication between the persons of concern, DRC Protection teams and Greek service providers.Furthermore, the Roving Cultural Mediator will develop and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s activities.

3.Duties and Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

  • In coordination with, and at the request of the field protection staff, accompany persons of concern via bus or taxi from their place of residence to the service provider and back home again afterwards if needed.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.

28th of November 2019
. Applications submitted after this date will not be considered.

Applications close on the

Are you interested? Then apply for this position on line: All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

7.General Regulations

• The position will be based in the broader area of Thessaloniki (Northern Greece) and national terms and conditions apply

• DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

• All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

• The contract will be under the Greek Labor Law (this is a national position)

6.Terms and Conditions

• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment

• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

• Ability to multitask and cope with competing demands under tight deadlines

• Strong initiative and self-motivated, with a strong commitment to teamwork and humanitarian principle

• Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities

• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

• Excellent communication skills, as well as patience and politeness, are needed

• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

o Demonstrating Integrity

o Communication

o Taking the lead

o Collaboration

o Striving for excellence

• Core Competencies of DRC:

5.Required Skills & Qualities

• Computer skills are appreciated.

• Experience of community-based or community mobilization work in a humanitarian context is a strong advantage.

• At least one year working experience in a related field or previous working experience with local or international NGOs will be considered as a strong advantage.

• Working knowledge of English is a highly added value.

• Working knowledge of Greek is necessary.

• Strong verbal and written a) Farsi/Dari or b) Arabic with French or c) Kurdish (Kurmanji or Sorani).

• University degree in a relevant field is appreciated.

4.Required Qualifications

• Other tasks as required by the Protection Manager to support implementation of DRC’s activities.

• Any other duties as may be assigned by the line manager, relevant to the achievement of Protection objectives.

• Provide backup support to the protection teams when not accompanying clients.

• Promoting physical and emotional, cultural and leisure activities available to them outside of the site.

• Support interventions aimed at increasing autonomy of asylum seekers by conveying information on practical aspects of living in Greece.

• Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and DRC Legal aid team, as required.

• Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and the service providers, as required.

• Advocate on behalf of persons of concern when accessing service providers and public institutions.

• Identifying gaps and barriers prohibiting persons of concern from accessing full range of services that are available for them.

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