Service Engineer - Germany

NKT Photonics

Udlandet (øvrige)

Service Engineer - Germany

You will be responsible for the commissioning, preventive and corrective maintenance of our products when they have been bought by our customers. Using your experience, you will provide corrective and preventive maintenance as well as other after-sales technical support solutions. You will interact with our customers and provide information and procedures to address their questions, concerns and requests about our products and services.

NKT Photonics is a dynamic, international high-tech company and a leader in the development, manufacture and supply of high performance fiber lasers and photonic crystal fibers. We employ some of the best and most creative people in our industry and they have helped to make us one of the fastest growing and most innovative photonics companies in the World.

At our facility in Cologne, our expertise is in the development, production and distribution of high quality fiber optic systems for distributed temperature measurement. Typical areas of application are the monitoring of high-voltage cables and overhead lines, the thermal analysis of oil production and the fire protection in tunnels, as well as in fire-hazard buildings and facilities.

Now is a great time to join us as we embark on significant and hugely exciting growth plans; not just here, but across our global organisation - so be prepared for change and career opportunities!

It’s an exciting, inspiring place to work where we encourage both personal and career development. To support our plans, we are now looking for a talented Service Engineer to join our growing team.

You will be a valued part of our team that is responsible for the operational area that includes fiber optic technology for fire safety projects, energy cable monitoring and industrial applications.

The Role

  • Provide a technical support service to our international business partners within the context of commissioning, service and support and maintenance.
  • Deliver assistance for technical queries via telephone helpdesk, remote data access, or on-site.
  • Provide technical training for our customers.
  • Work closely with other internal teams as a team player so that customers are always happy.
  • There will be occasional travel (20%) to customers and other NKT Photonics sites within Europe.

The Individual

  • Proven, relevant customer support and service experience gained within an industrial electro-mechanical precision production environment. Specifically, experience and working knowledge gained in fiber optics and measuring devices would be advantageous.
  • A relevant qualification in Electrical Engineering would be useful, as would good IT skills - software, hardware and networking.
  • Able to work as part of a small team; possessing good interpersonal skills.
  • A fluency in German is required, as is a reasonable standard of English - sufficient to enable you to follow, read, write and listen to work instructions in English.
  • Passionate about what you do and for delivering a high level of service and support to colleagues.

We embrace a culture in which a healthy work-life balance is encouraged; and we promote a positive, supportive working environment. To support our growth plans, we are investing in expanding our facilities and rapidly enlarging our talented teams. We provide a great place to work with good people and exciting, industry leading products.

If we sound like the place you would like to work, please send your CV and a brief covering letter to us via our application process and we will contact you soon.

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Udlandet (øvrige)
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NKT Photonics - hurtigt overblik

Blokken 84
3460 Birkerød
Logo: NKT Photonics
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