Principal Solutions Consultant job in Copenhagen, Denmark | Sales & Sales Leadership jobs at Zendesk



Job Description
Who we are:

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 has been an exciting year for us and as we look towards 2020 we continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our Presales team to keep up!

We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.

What will you do?

In this role, you\u2019ll support one of our Finnish and Swedish sales teams from Copenhagen; working with your aligned Account Execs on our largest enterprise-level opportunities.

As a Principal Solutions Consultant, your mission is to ensure product selection.\u00A0 You\u2019ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to Enterprise and Mid-Market organisations and convincing C-level and director level executives of the technical merits of the software solution.\u00A0\u00A0\u00A0

Working in conjunction with Sales, Marketing, and Customer Success, you\u2019ll be the technical bridge between our Sales team and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.

What you have?

  • 7+ years of Mid Market/Enterprise software presales experience, leading large and often complex presales engagements
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Expertise in detailed discovery and value-based solution selling
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast-paced environment and have a can-do and proactive\u00A0 attitude
  • Must be willing and able to travel.
  • Language: Swedish and Finnish would be very useful
  • Obvious passion!

Even better if you also have...

  • Call Center Experience is desired (and a huge plus!)
  • Previous consulting experience implementing enterprise class software solutions.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications. Nice to have
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we\u2019re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk\u2019s use of your personal information.

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Zendesk ApS - hurtigt overblik

Snaregade 12
1205 København K
Logo: Zendesk ApS
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