Director for Global IT Support Centre

DVS A/S

Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)
Øresundsregionen

Managerial Job Req Number: 24825

Do you want to drive the development of our global Support Centre and ensure that we deliver high-class 1st level support to our more than 60,000 users?

Do you possess an operations DNA and solid experience from a Service Desk function? Join us and make a difference for our journey in centralising our support setup.

Head a global support organisation
As Director of the Global IT Support Centre, you will be leading managers in 5 teams consisting of app. 140 employees across the globe. The teams cover two service desks, event management, incident management including major incident management and problem management and transformation management.

You will work closely with the rest of the DSV Panalpina Global IT organisation to ensure that services delivered are according to agreement and that priorities are aligned with the current focus in the business. You will collaborate with colleagues from all over the world in improving the service to the end users.

Set the direction for continuously improved operations
With a constant focus on leading and developing your organisation, you ensure that services are continuously improved and that we continue the journey of centralising support in Global IT Support Centre by performing shift left from IT Operations and other functions within IT.

Additionally, your main responsibilities will be to:

  • Bring IT to the next level by increasing the focus on incidents and service requests across Global IT
  • Add additional value by keeping services up to date to benefit from having a large support function available 24/7

You will be based at DSV Panalpina HQ in Hedehusene. Travel activity is to be expected as most of your employees are located in Poland and Philippines.

Experienced leader with a proactive mindset
As a strong communicator and relationship builder, you easily engage and align with stakeholders to ensure high-quality services that fit business needs. With your solid IT operations experience and ambitious approach, you are able to drive the continuous improvement of our services to the business.

The transport industry is always in motion, and you must therefore work well in a changing environment, be able to work focused and structured with complex issues.

Furthermore, we emphasise that you:

  • have line management experience from a Service Desk
  • have solid experience with organisational transformation
  • have knowledge of or are certified in ITIL
  • speak and write Danish and English fluently

Want to know more and apply?
If you want to know more about the position, please contact Daniel Leegaard Heede, VP IT Operations, at +45 61944734.

We look forward to receiving your application via the link below as soon as possible and no later than 2 February. We process applications on an ongoing basis.

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com


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Ansøgningsfrist d. 02.02.2020
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Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)
Øresundsregionen
IT
Naturvidenskab
Organisation & Ledelse
Produktion, Logistik & Transport
Teknik & Teknologi
IT - Hardware
Ledelse & Planlægning
Rådgivning & Support
Topledelse



DVS A/S - hurtigt overblik


DVS A/S
DVS A/S
DSV er en dansk virksomhed, etableret med egne lokationer i mere end 90 lande, fordelt i Europa, Nord- og Sydamerika, Asien, Mellemøsten, Afrika og Australien. Operationel ekspertise er en forudsætning for succes. Det samme gælder kundeservice. I DSV har vi derfor specialiseret os i at tilpasse løsningerne til den enkelte kundes behov. Uanset hvor i verden vi leverer.

Placering
Hovedgaden 630
2640 Hedehusene
Logo: DVS A/S
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