Customer Relationship Specialist

Udlandet (øvrige)

Palo Alto, California

Customer Success


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Issuu is seeking an entry-level Customer Relationship Specialist to join our Palo Alto office.

You are a motivated team contributor whose primary objective is to win back customers. The Customer Relationship Specialist will be responsible for reaching out to customers who have recently left Issuu to learn more about their experience and their intended desired outcome to resecure their business.

The ideal candidate will become a resident product expert with hands-on knowledge of Issuu’s platform. This person also possesses excellent communication and writing skills for corresponding with customers. This person is driven and can call on different types of customers in various industries with determination. They will jump every hurdle to reach decision makers to convince them that Issuu is the Marketing solution for their organization.

Issuu is looking for an ambitious person who desires to add SaaS to their existing sales experience or someone who wants to start a career in sales.

Roles & Responsibilities

    • Expert at engaging with customers to build and preserve relationships
    • Capability to identify opportunities of upsell and cross sell
    • Possess the skills to build positive relationships with new customers
    • Ability to resolve customer dissatisfaction quickly
    • Ability to astutely understand customer needs
    • Work closely with the rest of the CS team to preserve customer relationships
    • Work with internal stakeholders to produce sales proposals
    • Follow up on closed deals and create renewal opportunities

Primary Qualifications

    • BA/BS degree in marketing, communications, or business preferred but not required
    • Some exposure to a sales environment
    • Some client-facing experience--and fearless in being face-to-face with customers
    • Analytical skills; ability to measure the right things to drive
    • Extraordinary oral and written communication skills
    • Strong presentation skills
    • Highly collaborative
    • Must be proficient in G-Suite, Powerpoint, Excel, and Word

Would You Like to Join?
This is the perfect opportunity to join a multinational company and being able to leave your mark on sales processes and procedures that impacts everyone at Issuu and our customers.

In our Palo Alto office, you’ll find members from all parts of Issuu, including Product, Customer Success, Business Intelligence, Marketing, and Management.

We are conveniently close to the Palo Alto Caltrain Station and provide delicious catered lunches, regular outings, healthy drinks and snacks, and a friendly, creative, welcoming atmosphere in a cool office set-up. As if that wasn’t enough, we offer a state of the art health benefits, amazing colleagues, and a flexible working environment.

Dig deeper.
Most of our content creators are on a mission to change their world in some way. They are passionate and driven and we consider ourselves the same. Check some of them out:

The avantgarde Italian kids fashion magazine:

The San Francisco Opera magazine:

The Danish outdoor garage start-up magazine:

The Polish/Irish photographer:

The American Meteorite Exchange Inc. Magazine:

We encourage everyone to apply regardless of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran or disability status.

We encourage everyone to apply regardless of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran or disability status.

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Udlandet (øvrige)
Marketing & Business
Kommunikation & Media
Salg - hurtigt overblik

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