Protection Officer – Case Management

Dansk Flygtningehjælp


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation

DRC is looking for an experienced

Protection Officer (Case Management)
, with strong experience in outreach and case management, to provide case management and IPA services from DRC’s Community Centre in Nuzha.

About the job

The individual will report directly to

Team Leader-Protection
. Your main duties and responsibilities will be:

  • Provides outreach to targeted communities to explain about DRC Case Management and IPA services.
  • Provides case management services to displacement-affected communities in line with DRC’s Case Management and IPA SOPs. This includes assessing cases (in some case through home visits), developing & implementing a case plan (including making referrals), conducting regular follow ups (including case conferences), and closing cases.
  • Participates in individual and group supervision sessions to review complex cases.
  • Assesses cases requiring IPA and enters case recommendations on DRC’s Case Management and IPA database.
  • Processes the issuance of ATM cards for approved IPA cases (including raising PRs), and supports in the distribution of cards.
  • Ensures all case management and IPA documentation is accurate and updated in a timely manner on DRC’s Case Management and IPA database.
  • Provides periodic reports on the progress of case management and IPA cases.
  • Ensures DRC maintains an accurate referral pathway matrix for the base.
  • Facilitates community awareness sessions, and other project activities, as requested by the Protection Team Leader or Protection Specialist (Case Management).
  • Supports the Protection Team Leader in providing protection capacity building to technical and non-technical staff, as required.
  • Works with the MEAL team and Protection Technical Unit to ensure case management activities are of high quality.

About you

Required / Desirable

  • Bachelor/ Degree in Social Work, Counseling, Psychology or other related field.
  • At least 2-3 years of experience in protection work in international organizations and humanitarian settings, specifically including the provision of case management;
  • Experience in providing trainings and building capacity of staff would be an advantage.
  • Ability to maintain confidentiality, and prioritize the safety and dignity of beneficiaries at all times;
  • Computer Literacy (Microsoft Word, Excel and PowerPoint)
  • Excellent interpersonal and problem-solving skills, creativity and flexibility.
  • Comfortable in a multi-cultural environment, flexible and able to handle pressure well.
  • Flexibility in working overtime when needed;
  • Previous experience working with refugees in Jordan
  • Fluency in written and spoken Arabic & English

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence:
You focus on reaching results while ensuring an efficient process.

You involve relevant parties and encourage feedback.

Taking the lead:
You take ownership and initiative while aiming for innovation.

You listen and speak effectively and honestly.

Demonstrating integrity:
You act in line with DRC’s vision and values.

Designation of Duty Station: Nuzha

Start date: ASAP

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.


pplications sent by email will not be considered.

Closing date for applications: 28

Jan 2020

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

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Ansøgningsfrist d. 28.01.2020
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Dansk Flygtningehjælp
Dansk Flygtningehjælp
Dansk Flygtningehjælp hjælper flygtninge og internt fordrevne overalt i verden: Vi giver akut nødhjælp, kæmper for deres rettigheder og styrker deres fremtidsmuligheder. Vi er til stede i konfliktområderne, langs flugtruterne og dér, hvor flygtningene bosætter sig. Vi samarbejder med de lokale samfund om ansvarlige og bæredygtige løsninger. Vi arbejder for en vellykket integration og – når det er muligt – for, at flygtninge og fordrevne kan få opfyldt ønsket om at vende hjem.

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