Swedish Speaking Student Assistant for Customer Love Customer Love / Logistic Team - København

Simple Feast

Studiejob
Storkøbenhavn
Øresundsregionen

Psst! We’re growing fast and we need your help to save the world.
At Simple Feast we are on a mission to change the world’s eating habits towards a more sustainable future, and we’re doing it by showing off the power of plants. Each week we make life easier for families in Sweden and Denmark by delivering organic, plant-based meals that you can serve in 10 minutes.

We’re a diverse group of enthusiastic food nerds, climate fighters, engineers, designers, marketing specialists etc. We’re a very ambitious team and we have a lot of fun together!

We need more talented staff to the Swedish team to ensure we have the infrastructure in place to keep up with our growth. We are looking for a person who can take on a part time position in our Customer Love Team.
What you'll do:
The role will be based in Copenhagen and is a combination of customer communication and logistics.

  • Manage customer queries on social media, email and over the phone to help them use our services, including meal boxes, subscriptions, and recipe apps
  • Your focus will be to care for our existing Swedish customers and inspire people to go plant-based
  • Priorities and strive for the best customer experience
  • Manage post sales activity for customers, product knowledge, planning and execution
  • Coordinate with our partners to make sure the service runs smoothly, from food production in Copenhagen to our delivery in Sweden
  • Tracking orders/deliveries, as well as coordinate between our customers during delivery days (Sundays)

We are looking for someone who is passionate about customer service and who wants to engage in constantly improving the Simple Feast customer experience. Because of our delivery schedule, the role does include some work on weekends and on selected evenings (this work will be split between more colleagues to reduce working hours on weekends and evenings).

Who you are:
We believe the person who will do well in this role will be someone who:

  • Is passionate about customer service and proactive when it comes to helping our customers
  • Patient, with the ability to keep calm and positive even after dealing with multiple tough cases over the phone
  • A great problem solver
  • Is fluent in Swedish and great at communicating via phone, as well as handling conversations and building trust online, including a strong grasp of Swedish grammar
  • Work independently
  • Is curious and empathetic when it comes to understanding customer needs
  • Looks forward to joining our team and is excited about building the world’s most sustainable company

Application
If you think this sounds like a good match and you are interested in joining an international team, please fill in the form below and let’s chat. We take every single application very seriously as we know that there is nothing more crucial to the success of Simple Feast than bringing the right people on board.

Simple Feast encourages anyone interested regardless of age, gender, religion or ethnic affiliation to apply for the position.

If you have any questions we may be contacted at: job@simplefeast.com

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Studiejob
Storkøbenhavn
Øresundsregionen
Fødevarer & Veterinær
Produktion, Logistik & Transport
Sprog, Media & Kommunikation
Teknik & Teknologi
Salg
Teknik



Simple Feast - hurtigt overblik


Placering
Refshalevej 159A 1. sal
1432 København K
Logo: Simple Feast
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https://simplefeast.com/


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https://jobbank.dk/job/1451913/