Global Graduate Programme - Project Manager in Customer Care



Building an industry leading customer care function is a new strategic focus area for the Hempel group. We see it as critical in building relations with customers as well as being the main business partner for sales. We are looking for a candidate, who can see the opportunities of taking part in developing this critical business function.

“Pioneer” is the name of Hempel’s Global Graduate 17-month programme, where you get a deep understanding of our business, our values and our way of leading people. Your intensive on-the-job experiences are combined with training, personal development and mentoring from a senior manager – to help you become the best you can be.

Make the world your playground and join a function where no day is like another!
In the start of the pioneer programme you will be based in our global HQ in Copenhagen. Then after 6 months you will relocate to Singapore for additionally 6 months, the location is still to be confirmed. In the last 6 months of the pioneer programme you will relocate back to HQ in Copenhagen.

The position will require close cross functional cooperation with commercial excellence teams, customer care managers, finance, sales, services - throughout the world from day 1.

As part of the job we expect that you will immerse yourself in:

  • Being part of our Group Customer Care team will give you numerous opportunities to either lead or participate in projects to develop our customer care function.
  • Execute on strategy - Leading short and longer term projects within the framework of our customer care strategy, incl. creating plans and arranging follow up with local organisations.
  • Focus area, process excellence – collaborate with Hempel’s process excellence team on optimising, documenting and implementing best practice processes.
  • Focus area, training programmes – develop global training programmes for customer care managers and agents in collaboration with Hempel’s academy and regional commercial excellence.

Wanted! A citizen of the world who can create true value to some of the most demanding accounts!
If becoming a leader in a global company is on top of your career aspirations, and if you are keen to ‘fast track’ your development, then our Pioneer Programme is for you.

  • We’re looking for graduates who want to take a leading role in a truly global and multicultural company with an ambitious growth strategy.
  • You have graduated with a Master’s degree within the last two years or will graduate from university or business school no later than 1 September 2020.
  • You have a collaborative and inclusive mindset, and are eager to build strong relationships across a global organisation.
  • You possess strong project management skills.
  • You are customer oriented with strong networking skills.
  • You are fluent in English.
  • Most importantly, you’re ambitious and possess the drive to become a future leader. You’re motivated by making a difference - and by making other people shine.

The Customer Care team
You will be part of a lean team within the commercial group function. Group commercial consist of 80 colleagues.

The journey to become industry leading within customer care involves more than 500 colleagues in all segments around the world.

Global career possibilities
In Hempel we offer a variety of global career possibilities and many cross functional and cross cultural working relationships. We strive to create the right conditions for personal and professional development. Our aim is that you continue your career with us after completing the Pioneer programme and accelerate your readiness towards taking on future leadership positions within Hempel.

Application and further information
To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link ‘Apply for position’ at the top-right corner. Final deadline for applications is March 15th. For further information about the Pioneer Programme please go to

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Ansøgningsfrist d. 15.03.2020
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