Customer Onboarding Manager (Sweden)

Pleo Technologies ApS

Fuldtidsjob
Storkøbenhavn
Udlandet (Sverige)
Udlandet (øvrige)

Stockholm

Customer success

Full-time

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Customer Success roles mean different things at different companies - so what's this one all about?

But first, let's give you a quick intro to Pleo. We're a company that was built around a major pain we've all felt before: company spending. Do you know that ominous feeling when you have to spend company money on your personal card and wonder if you'll remember to keep the receipt to get reimbursed? - Well, that.

We figured out that if companies trust their employees then they can just delegate the company spending through corporate cards directly to every employee. They just need to use their card, snap a pic of the receipt, and it's done. That's the future of work, right there!

And because all of us are working tirelessly on making the future of work available to everyone, Pleo is a product that each one of us within the company swears by every day. We're hooked, and luckily enough, we're not alone in this. The over 4000 companies in the Danish, UK, German and Swedish market that are hooked with us have made us confident to aim even higher and go even further. More recently, we launching in France, Ireland, Spain and Portugal to continue establishing Pleo as the go-to spending solution in Europe.

So, what role could you play in all of this?

Your focus will be to onboard new customers in Sweden and make sure they're set up for success, so they can start using Pleo as smoothly and efficiently as possible.

This role should excite you, not overwhelm you. The right person for this role will feel the satisfaction of knowing exactly how a user and administrator feels at every step of the way. They'll feel the pain points, and will come up with suggestions on how to make the process even better. Additionally, they'll make sure that our product team knows the relevant pain points too.

You'll need to be curious and confident when paying customers a visit (in Stockholm and beyond), to guide them with your expertise, and leave them trusting that these improvements will happen. You'll need to have the patience to answer the same question for as many times as it takes to educate the user on that topic, or even better, to help to find an efficient solution that will help you and the team to better approach that road bump in the future.

We also want you to show the same type of confidence when dealing with clients on a daily basis, of which many are experts in the field, e.g. bookkeepers or accountants. Speaking to CEOs, CFOs, and MDs should be as natural and easy as a walk in the park for you. But most importantly, you need to meet this confidence with humility, always providing the same level of kindness and thoroughness in your service, no matter if you're speaking to a CEO, or to their assistant.

On top of this, multitasking is key for this role - to handle many things at once without getting frazzled. You should be able to bring order to chaos while monitoring and raising the standard of how our Swedish customers are onboarded to Pleo.

The skills you need to master this role

    • Top-notch communication skills
    • Native Swedish and fluent in English (our Company language)
    • Are naturally empathetic and service-minded at heart
    • Finance/accounting knowledge is a big plus
    • Entrepreneurial drive and a great problem solver
    • Reflective and strong at self-evaluation
    • Tech savvy and curious: ready to learn & tackle CRM and analysis tools
    • Direct experience with SaaS is needed (Sales or Customer Success)

Your colleagues say you

    • Are curious and easy to work with
    • Are incredibly structured and always eager to optimise your work
    • Never hesitate to go the extra mile for your customers and your team
    • Ask for feedback all the time
    • Are a person they would also enjoy having a coffee with (virtual or not)

Your mom says that you

    • Don't need to be told twice to get things done
    • Take on challenges with eagerness
    • Are genuinely kind and hardworking
    • Are an excellent listener

Show me the benefits!

    • Your own Pleo card (no more out-of-pocket spending)
    • Flexible working remote options (just speak to your team)
    • Quarterly trips to somewhere for team camps (both company-wide ones and team-specific ones). Last one was in Northern Ireland in December. Supergeil!
    • Investment in learning & developing (just check with your team for what's reasonable, we don't have set budgets)

And here are some other nice gestures that we do

    • Catered lunch in our HQ and Swedish offices
    • 25 days holidays (annual)
    • Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)
    • Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending.

Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance, whether our office is in Copenhagen or not.

Get to know us a little...

See how our customers feel about Pleo on Trustpilot.

..And check out an event lead by our Swedish team to get a feel for our culture

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Udlandet (Sverige)
Udlandet (øvrige)
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Ravnsborg Tværgade 5C
2200 København N
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