Account Manager for the BeNeLux Region



Account Manager for the BeNeLux Region

Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

We are part of an exploding industry where we have conquered the global market and now due to expansion in Europe we are looking for an Account Manager to join our Dutch Team in Copenhagen.

As an

Account Manager you will be responsible for the customer retention for our

Medium & Large business Dutch Clients. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot products.


    • Increase sustainable proven value for both our Customers and Trustpilot.
    • Increase renewal rates and reduce churn.
    • Drive optimal product adoption and ensure best customer experience through client life cycle.
    • Establish a trusted relationship with all your customers & ensure customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal.
    • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Trustpilot delivers against them.
    • Manage your own portfolio, on average 250 clients/year.
    • Successfully upsell Trustpilot products and discover new revenue opportunities.
    • Identify and initiate Business development projects with your clients.


  • Extensive ongoing training and development in technology sales
  • An uncapped commission model
  • The opportunity to be a key player in a rapidly expanding team and market
  • You, to be part of a very diverse and rich Customer Success European Team of 30 colleagues
  • A vibrant culture in our Copenhagen HQ with plentiful snacks, ping pong, and extensive social activities.

“Know how” to approach Portfolio Management;

Define strategic approach to how drive business development with the given portfolio

  • Advanced knowledge of forecast prioritization, risk management, pipeline management and account strategy
  • Works independently to prioritise and plan for success
  • Tech savvy - understanding of systems and their usage

Sales & Business Acumen;

Create and hunt for new business opportunities and optimal product adoption

  • Advanced in “know how” to connect needs and product
  • Show a positive attitude
  • Enjoy hunting for new sales opportunities

Communication skills

Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences

  • Ability to do storytelling
  • Stay calm when communicating
  • Be an active listener and show curiosity/interest to your clients

Be a Trusted Advisor

Building strong and trustful relationships with our customers

  • Strong ability to diagnose your clients to deliver optimal advice
  • Friendly and approachable
  • Service-minded person with the ability to show empathy towards the customers’ needs


  • Minimum 2 years of New Business Sales &/or Account Management experience
  • Profiles from companies working with Online Marketing, e-commerce or SaaS environments will be strongly preferred
  • A good understanding of digital advertising/search marketing industry would be a plus.
  • Demonstrated experience with subscription based, renewal license models
  • Experienced with building and maintaining strong relationships with multiple stakeholders
  • Deep passion for making other successful
  • Advanced communication and negotiation skills
  • Experienced with selling in a competitive environment
  • Adept of uncovering new revenue opportunities
  • Native Dutch in written and oral presentation skills

Behind our global success is a company that invests in your personal development, a fun culture, a passionate, international team working in a fast-paced environment.

Does this sound like your kind of workplace?

Interested in learning more about Trustpilot? Check out our website If you are also interested in learning more about the Trustpilot culture, then check out our company page on

The Muse.

If you see yourself in this role, submit your application by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Account Manager for the Dutch market.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Trustpilot A/S - hurtigt overblik

Pilestræde 58
1112 København K
Logo: Trustpilot A/S
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