Support Services Team Leader - Re-Advertised

Dansk Flygtningehjælp

Udlandet (øvrige)

Support Services Team Leader (Re-Advertised)

Duty Station (Mocha-Yemen)

Who are we?

The Danish Refugee Council (DRC) is an International non-governmental organization, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people in over 30 countries around the world. DRC has been operating in East Africa and Yemen (EAY) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programs through Country Offices (COs) in Kenya, Somalia, Ethiopia/Djibouti, Yemen and Uganda/Tanzania with a Regional Office (RO) in Nairobi.

DRC, through its specialized business unit, Danish Demining Group (DDG) aims to recreate a safe environment where people can live without the threat of landmines, unexploded ordinances and small arms and light weapons”. These goals can be effectively advanced through cooperation and joint action with other organization as well as with integration of operations and programs with its sister organization, DRC.

About the job

Overall purpose of the role

Ensure full compliance with DRC’s operations handbook on finance, administration and HR.

Oversee and manage the finance, administration, and HR departments.

Ensure effective budgetary control, and adherence to DRC and donor policies and procedures.

Geographic scope: Base (Mocha)

This role has a base focus and ensures compliance to DRC procedures and guidelines at base level. The role contributes to the development of base strategies, which are translated into action plans and day-to-day tasks.

Duties and Responsibilities

  • Line manage Finance, Administrative and HR staff, and matrix manage/provide technical support to finance, Administrative and HR staff in other offices.
  • Responsible for maintenance of a Master Budget.
  • Ensure Support and a thorough and effective budgetary control is in place, and ensure accountability and donor compliance in all financial documentation
  • Oversee efficient Human Resource management of both DRC contracted employees and incentive-based workers
  • Prepare Support program and support budgets in collaboration with relevant program managers
  • Ensure full implementation and adherence to all DRC internal policies and procedures as well as local law regulations
  • Prepare Support the preparation of financial reports for donors, and check compliance with donor financial reporting requirements
  • Responsible for training and provision of support to program staff in understanding financial obligations and minimum requirements

Oversee staff training and promotion

  • Oversee HR procedures based on the global people policy, including recruitment, development, performance, contracts, well-being and people planning.
  • Act as DRC Code of Conduct focal point, including training and implementation:

As Team Leader the post-holder is responsible for the following

  • Accountable for people management of employees, usually working in the same area of work
  • Accountable for ensuring that agreed work plans and tasks set by the next-level up Manager are implemented on time
  • Hiring and termination of employees and conducting performance appraisals (closely overseen by the next-level manager

About you

To be successful in this role you must have:

At least 3 years of relevant work experience at a similar level

Sound knowledge on cost planning, budgeting, and financial reporting

Experience in management of HR and administrative teams

Good knowledge of procurement procedures of INGOs

Experience of working with DRC’s main donors (UN Agencies, ECHO, USAid, DFAT, SDC)

Full professional proficiency in English

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence
: You focus on reaching results while ensuring an efficient process.

: You involve relevant parties and encourage feedback.

Taking the lead
: You take ownership and initiative while aiming for innovation.

: You listen and speak effectively and honestly.

Demonstrating integrity
: You act in line with our vision and values.

Moreover, we also expect the following

Required qualifications


Associate degree in a Finance/Administration/IT/Social Science field any other relevant field of study) (bachelor’s degree preferred).


  • Arabic - Fluent, reading and writing
  • English - Fluent, reading and writing

We offer

DRC will offer the successful applicant a contract ends in 31 Dec, 2020, renewable dependent on both funding and performance.

Work place

with field visits

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (


Application process

Interested? Then apply for this position by clicking on the apply button or the link below. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note.

CV only applications will not be considered

If you have questions or are facing problems with the online application process, please contact

Applications close 8th April 2020.

Need further information?

For more details on this position, please contact

Please note that applications sent directly to [

] will not be considered.

For further information about the Danish Refugee Council, please consult our website

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Ansøgningsfrist d. 08.04.2020
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