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Head of Support Services

Dansk Flygtningehjælp



Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services for our operations in Libya.

Overall purpose of the role

Operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and IT.

The Head of Support Services is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate DRC’s vision, and have the strong oral and written communication skill required to translate the vision into action.

About the job

Management

  • Lead and manage the support managers (including people planning, performance, well-being and development)

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Closing date for applications: July 7th 2020

pplications sent by email will not be considered.

A

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Application process

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact Liam Kelly, liam.kelly@drc.ngo.

Start date: August

Designation of Duty Station: Tunis - with frequent travel to Libya

Level: E - Manager

Contract length: 12 months

We offer

Demonstrating integrity:
Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Communicating:
You listen and speak effectively and honestly.

Taking the lead:
You take ownership and initiative while aiming for innovation.

Collaborating:
You involve relevant parties and encourage feedback.

Striving for excellence:
You focus on reaching results while ensuring an efficient process.

In this position, you are expected to demonstrate DRC’ five core competencies:

Fluent English, Arabic an advantage

Languages:

A Master’s Degree or advanced professional qualification in Finance or Business Administration

Education
:

• Full professional proficiency in English

• Experience working in an ERP system, including supply chain, finance and HR systems

• Understanding of the countries in which DRC operates and sensitive to the cultural context

• Understanding and experience of institutional fundraising

• Significant experience in procurement and tender processes

• Proven significant financial, information and systems management experience

• Proven operational management experience and capability, including in conflict areas

• Proven leadership skills and a competence in people management

• Experience in a similar role in an international NGO

• At least 4 years' experience with people management

• At least 7 years' experience in relevant field

Experience and technical competencies:

To be successful in this role we expect:

About you

• Apply reports and data analytics from DRC Dynamics to improve overall performance

• Ensure ERP functionality is properly rolled out and used by relevant staff

DRC Dynamics ERP System

• Contribute to the development and implementation of DRC’s global development initiatives

• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

• Ensure that all administrative and legal-related systems are accurate and maintained

• Actively contribute to the risk management plan and mitigations for the country that identifies the major financial and operational risks

• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems

• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support areas

• Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit

Operational Management

• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

• Ensure support for annual planning and review processes

• Ensure appropriate technical support is available to programs, in line with organizational priorities

• Responsible for the strategic development, management and implementation of the support operations

• Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

• Establish high performing support teams ensuring high-quality approaches are maintained

• Manage, deliver and report on current operations programme support in geographic scope

Application deadline:
07 Jul 2020

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Ansøgningsfrist d. 07.07.2020
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