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Change and Service Request Manager for NNIT Prague


As our new Change and Service Request Manager you will play a vital part both in relation to our customers and internally in our Global Projects team. We are focused on customer requests and process optimization within both Service Request and Change Request Management. You will be based in our Prague office.

Your responsibilities as Change and Service Request Manager

We expect you to have a personality and experience that enables you to handle a variety of changes and service requests. You will be working in global matrix organization, possessing the ability to gain respect from across the organization and being able to demonstrate business results, where high level of independence & individual initiative combined with a high degree of personal drive to ensure market share and development of NNIT’s business with the customer is expected.

You will be responsible for:

  • Processing customer requests for various enhancements, including the urgent ones
  • Evaluating requests using the Service Catalogue
  • Taking overall responsibility and ownership of requests, and managing related key performance indicators
  • Both internal and external communication, planning and coordination of implementation
  • Approving or rejecting requests including follow-up communication to involved stakeholders
  • KPI reporting and ad-hoc reporting
  • If necessary, conducting training and managing improvements within entrusted areas

Your qualifications and experience

You are flexible and take initiative to secure you meet your results and have preferably already proven this in previous positions. You are able to work and collaborate in a global environment.

Further we expect:

  • Minimum 2 years of professional work experience on a service manager position - preferably change and service request management

• Experience working in a corporate environment following ITIL processes

• Proficiency at stakeholder management

• Understanding of what it means to work in an international environment with different cultures

• Positive attitude including high motivation skills

• Strong communication and presentation skills

• Fluent English (written and spoken)

Employee benefits

  • 5 weeks of vacations/year
  • 5 sick days/year
  • Flexible working hours
  • Cafeteria flexible spending account (12,000 CZK/year)
  • Meal vouchers in the amount of 100 CZK per work day (55 CZK is covered by NNIT)
  • Fully covered MultiSport card enabling free entry to sport facilities in Czech Republic
  • Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks)
  • Free fruits and vegetables on Mondays and Wednesdays
  • Wide selection of tea and coffee for free
  • Yoga classes in the office on Mondays and Thursdays
  • Height adjustable tables, relax zones with Xbox and ping pong
  • Czech and Danish language lessons
  • Annual flu vaccination for free

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NNIT A/S - hurtigt overblik

IT advisory, development and operations with a strong focus on life sciences, finance, the public sector and large enterprises with equally high demands on quality and security.

Østmarken 3A
2860 Søborg
Logo: NNIT A/S
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