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Incident Manager

NNIT A/S



We are looking for an Incident Manager with focus on Continual Improvement to our Operations Center & OC Process Management team.

As our new Incident Manager you will be responsible for optimizing the Incident Process across IT Operations Services.

Your responsibilities will include:

- Drive Continual Improvement - In co-operation with stakeholders you will analyse process challenges and suggest corrective and/or preventive actions - You will be involved or responsible for coordinating the implementation of the identified actions - Ensure data quality for reporting - Provide process guidance to our technical teams - Create and adjust KPI configurations in our ITSM system (Remedy) - Participate in Incident Management Audits - Act as link between Service Delivery and Operations Besides this you might participate in transition project of new customers and help developing views/reports for our Global Operations Services.

Qualifications and experiences:

You hold a degree in IT and have a good understanding of the set of IT services that NNIT provides as well as the IT infrastructure technologies that supports and enables our services. You have a good understanding of the ITIL framework and you are preferably ITIL certified. Advanced Excel knowledge and previous experience with data analysis is a plus. You should be confident in communicating with both colleagues and customers – and as we work across regions it is essential that you are able to act in an international environment; most importantly you should be fluent in English. As a person you are conscience driven, analytic and are able to make yourself heard, understood, and respected by colleagues. You excel in your ability to push for implementation, while maintaining a good relationship with many stakeholders. An analytical mindset and a structured approach combined with a high sense of urgency are crucial skills to be a success in the position.

Introduction of our team:
Our dynamic teams consist of employees based in Denmark, Czech Republic and China. We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests as well as ensuring continual improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.

The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards.

Employee benefits:

5 weeks of vacations/year 5 sick days/year Flexible working hours Home office Cafeteria flexible spending account (12,000 CZK/year) Meal vouchers in the amount of 100 CZK per workday (55 CZK is covered by NNIT) Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks) Free fruits and vegetables from Monday to Thursday The wide selection of tea and coffee for free Yoga classes in the office on Mondays and Thursdays Height-adjustable tables, relax zones with Xbox, PlayStation and ping pong Czech and Danish language lessons Annual flu vaccination for free

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NNIT A/S - hurtigt overblik


NNIT A/S
NNIT A/S
IT advisory, development and operations with a strong focus on life sciences, finance, the public sector and large enterprises with equally high demands on quality and security.

Placering
Østmarken 3A
2860 Søborg
Logo: NNIT A/S
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