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Operations Manager (Situation Manager)


Do you keep a cool head when acting under pressure? Are you able to orchestrate a quick and smooth solution to our most critical incidents?


responsibilities as an Operations Manager
As our new Operations Manager you will act in the heart of operations in a key position to our customers in the role as Situation Manager (SIMA).

As Operations Manager it is your responsibility to:

  • Ensure the operation of our incident processes by taking ownership of our most critical incidents from their detection and until the operation is safely restored again.
  • You will serve as the primary escalation and communication focal point for the impacted business stakeholders.
  • Ensure the best team across our global delivery are gathered to ensure a quick and efficient resolution.
  • Take lead in SIMA taskforces with a clear purpose of minimizing business impact.
  • During the Major Incident process, you will ensure timely documentation on the course of events and for subsequent Problem Management.
  • Keep a critical eye and a creative mind in your developing focus on our existing processes to ensure that incidents are handled optimally and do not reoccur.
  • You understand the importance of continual process improvement, and your power of execution ensures that we develop in the right direction.

You will join our Operations Center & Process Management team
As Operations Manager you will be part of an on-site 24/7 duty rotation covered in Denmark.

We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests, Problem investigations and standard changes as well as ensuring continual process improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.

The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).

Make your mark in a fast-growing IT company
To be successful in this position we are looking for a person who are:

  • Service-minded.
  • Able to make yourself heard, understood, and respected by suppliers and colleagues even under pressure.
  • Tough and capable of navigating in hectic situations with different stakeholders who expect you to solve the incident.
  • Analytical and has a structured approach combined with a high sense of urgency.
  • Thriving in a busy and changing environment.
  • Comfortable with making decisions.

Furthermore, you have a good technical understanding as well as a fundamental understanding of infrastructure technologies. You have a couple of years of experience and taking lead is a natural thing. Preferably you have been working as Incident Manager, Major Incident Manager, Service Delivery Manager or Operations Manager, but most importantly you are comfortable with taking lead and have a can-do-attitude. It will be an advantage if you understand the ITIL framework and are ITIL certified.

Please submit your application and resume in English and attach your education diploma.

Application deadline:
07 Jun 2020

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Ansøgningsfrist d. 07.06.2020
Geografiske områder

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Teknik & Teknologi
IT - Hardware
IT - Software
Ledelse & Planlægning
Rådgivning & Support
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NNIT A/S - hurtigt overblik

IT advisory, development and operations with a strong focus on life sciences, finance, the public sector and large enterprises with equally high demands on quality and security.

Østmarken 3A
2860 Søborg
Logo: NNIT A/S
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