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Problem Manager


Do you excel in and get energy from being a lead in finding the root cause and removing problems in advanced infrastructure – and do you have the experience to prove this? Then you might be our new Problem Manager!

Your responsibilities as Problem Manager

As our new Problem Manager you will be responsible for facilitation and co-ordinating of problems through each phase of the Problem Management process. It will be your responsibility to manage the full life cycle of the problem investigations within your scope.

  • Review and approve problems for further investigation

• Facilitate and coordinate between various support teams to identify the root cause and suggest preventive actions

• Seek approval to investigate problems that require significant resources, customer approval, funding etc.

• Manage the progress of problems and escalations

• Manage stakeholder updates and communication

• Prepare process and management reporting

• Review solution database entries

• Perform proactive problem management based on trend analyses

Your qualifications and experience

Having worked for a service provider or larger organization, you have experience with:

• Problem Management

• Incident Management

• Project Management

You have worked according to ITIL processes in general. Besides this you have an analytical mindset and enjoy organizational and inter-personal communication.

Other preferred skills:

• Broad knowledge of operational technologies such as Windows and servers, Active Directory, database technologies, virtualization, network, SAN, storage

• Experienced Microsoft Excel user

On a personal level you thrive in a busy, highly professional environment and have a systematic/structured and focused approach to your tasks. You make things happen through other people and do not mind taking the initiative and getting your hands “dirty”. Problem Manager is a key role in Global Operations and you need to be robust and good at independently prioritizing your work.

Good communication skills in English are required since you work with both internal IT specialists as well as customers, both located in different part of the world. You must be able to communicate complex technical issues to management and other stakeholders.

Employee benefits

• 5 weeks of vacations/year

• 5 sick days/year

• Flexible working hours

• Cafeteria flexible spending account (12,000 CZK/year)

• Meal vouchers in the amount of 100 CZK per workday (55 CZK is covered by NNIT)

• Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic

• Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks)

• Free fruits and vegetables on Mondays and Wednesdays

• A wide selection of tea and coffee for free

• Yoga classes in the office on Mondays and Thursdays

• Height-adjustable tables, relax zones with Xbox, PlayStation and table tenis

• Czech and Danish language lessons

• Annual flu vaccination for free

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Teknik & Teknologi
IT - Hardware
IT - Netværk & Telekomm.
IT - Software
Rådgivning & Support
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NNIT A/S - hurtigt overblik

IT advisory, development and operations with a strong focus on life sciences, finance, the public sector and large enterprises with equally high demands on quality and security.

Østmarken 3A
2860 Søborg
Logo: NNIT A/S
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