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Infrastructure Manager

Hansen Technologies

Location Pune, India
Employment Type Permanent Full time

Apply Now IT Infrastructure Manager
Our Company
With over 40 years of experience, Hansen Technologies is a leading global provider of customers of customer care, billing software and data management systems across 80 different countries with specialisations in the utilities and telecommunications industries. We are successful because at Hansen, our people focus on our customers. On solving problems. On transforming customer experiences, because CX is in our DNA. With 1500 people across 31 offices globally, our people bring a deep expertise, that drives innovation and ideas to ensure we deliver exceptional products and services.

The IT Infrastructure Manager will be part of our global IT Services team in Pune.
The Role
Reporting to the Chief Information Officer as the IT Infrastructure Manager you will have astrong background and experience in Linux, Windows Systems Management and DBA Services, in both cloud and on-premise environments. You will also have a demonstrable track record in both operational leadership and project-based role; encompassing design, delivery and run of production systems.

How you will contribute

You will work with the local team and the Global IT Services team to provide quality services to external managed service clients as well as internal business units. You will be required to respond out of hours to incidents impacting global clients. This job will offer you opportunities to work in diverse environments and be responsible for the provision of system support across multiple domains and delivery projects of projects. You will be providing a global shared service to the global IT Services team for Linux, Windows, Database and Cloud services.

Your key stakeholders will be in Australia, United States, Finland, Norway, United Kingdom and Denmark and will be supporting them to provide services to Hansen’s customers. This includes managing the delivery of a globally consistent service experience through reliable IT Infrastructure solutions, at agreed service levels and competitive cost per unit for Unix, Linux, Database services regionally and through collaboration with the Global IT Services team. Through successful leadership this role will enable the Infrastructure Systems team to deliver and maintain the availability, integrity and security of Hansen’s IT infrastructure.

Our Ideal Person
You are dynamic individual who has solid track record of accomplishment. You have been able to create career success because of your ability to build and maintain strong stakeholder relationships, consistently deliver beyond expectation as well as demonstrate a level of commerciality and innovation which is underpinned by your abilities as both a technical and thought leader. From a technical perspective you have:

  • Tertiary qualification in Computer Science, Information Systems or Business, or comparable industry experience
  • 12+ years’ experience in an infrastructure and/or operations management role in a global setting in Asia Pacific, EMEA and the Americas.
  • Substantive background in IT infrastructure and IT operations, with a strong technical understanding of the areas of responsibility within this function
  • Demonstrated exceptional leadership and people management skill, including partnering with HR on performance issues and appraisals
  • Proven ability in understanding complexities of working in a global function
  • Strong and proven Project management skills with good personal time-management skills
  • In-depth knowledge of technology infrastructure, cloud (AWS, Azure) and data centres across different organisations and geographies
  • Excellent interpersonal, communication and negotiation skills including a flexible and dedicated approach to customer service
  • Solid understanding of business needs, working to deadlines and focusing on customers beyond the technical/technology aspects
  • Stakeholder management: Experience as a change agent with the ability to influence others
  • IT Infrastructure: The system of hardware, software and service components that supports the delivery of business applications and IT-enabled processes
  • IT Operations: The management and processes associated with IT infrastructure
  • Previously managed and lead a team of circa 10-15+ FTEs both locally and internationally
  • A knowledge of ISO27001, ITIL, GDPR


  • Occasional travel may be required to other Hansen support centres based primarily in London, Denmark, Finland and Norway. The role might also require travel to Australia or the USA.


  • Competitive Salary
  • Great, inclusive team environment

Please Note: Recruitment for this role will be co-managed in Pune and Melbourne (Australia)

Sound Good? Then don’t hesitate to apply

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Ansøgningsfrist d. 15.10.2020
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Udlandet (øvrige)
Teknik & Teknologi
Data & analyse
IT - Hardware
IT - Netværk & Telekomm.
IT - Software
Ledelse & Planlægning
Rådgivning & Support
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Hansen Technologies - hurtigt overblik

Hansen Technologies
Hansen Technologies
HansenCX is a leading global provider of customer care, billing software and data management systems.

Nørre Havnegade 43
6400 Svendborg
Logo: Hansen Technologies
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