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Customer Care Professional

Brüel & Kjær Sound & Vibration Measurement A/S

Customer Care Professional

Role overview
Customer Care Agent

The role

As a Customer Care Agent you will be the first point of contact for our customers and distributors. Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support both internally and externally, to ensure customer satisfaction.

The role is based in Duluth, Georgia and you will be part of dynamic team of nine people that is linked to a larger global group and will interact with customers from various industries and geographical regions as well as with our factories in Denmark and Royston.

Primary responsibilities
As Customer Care Agent you will be responsible for:

  • Answering incoming calls and requests
  • Supplying customers with information
  • Informing customers of pricing
  • Processing orders
  • Following up on quotes
  • Pro-active phone calls to promote our services and increase customer satisfaction
  • Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
  • Handling general administrative tasks and efficiency assistance activities
  • Other miscellaneous tasks as business requires

Professional qualifications and personal skills

  • Minimum three years of experience from a sales or service function where customer satisfaction has been paramount
  • Excellent communication skills in English – oral and written. A second language is a plus, preferably Spanish or French
  • Excellent commercial understanding
  • Excellent IT knowledge (Microsoft® Office, CRM, etc.)
  • Strong team and interpersonal skills
  • Task-oriented, self-motivated and flexible
  • Driven by customer satisfaction
  • A robust personality and the ability to multi-task and handle stressful situations

We offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One company – HBK

On January 1, 2019, Brüel & Kjær Sound & Vibration Measurement A/S and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,000 employees worldwide and production facilities in Denmark, Germany, UK, USA, China and Portugal, and presence in 80 countries, HBK becomes a leading global powerhouse.

Both companies currently operate within the Test and Measurement segment of Spectris, the productivity-enhancing instrumentation and controls company. For further info please visit www.hbkworld.com.

Application deadline

Please submit your application and CV no later than July 22, 2020 by using the direct application link: https://hbk.livevacancies.net/#/job/details/145

Please note that we will be conducting interviews on an ongoing basis.


Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or in the future, require sponsorship for an employment visa.

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Ansøgningsfrist d. 22.07.2020
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Brüel & Kjær Sound & Vibration Measurement A/S - hurtigt overblik

Skodsborgvej 307
2850 Nærum
Logo: Brüel & Kjær Sound & Vibration Measurement A/S
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