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IT Supporter

Ambu A/S

Career Opportunities: IT Supporter (3221)
Req ID 3221 - Posted 26/06/2020 - Denmark - IT - Full-time

IT Supporter

Join us on the journey of improving our IT support function. If you are a skilled and experienced IT supporter who is passionate about providing service for users who need both on-site and remote IT support, then the position as IT Supporter at Ambu is an ideal opportunity for you.

Ambu is an international and highly innovative company in rapid growth. We develop, produce and sell medical devices that enable doctors and nurses to save lives on a daily basis.

Ambu’s new global IT setup involves a partnership with an external outsourcing partner (NNIT) on IT infrastructure and support. The outsourcing partner is responsible for operation, maintenance and monitoring of the back-end infrastructure. NNIT will act as the Single Point of Contact for all users, handling user requests within their responsibility and passing on requests to Ambu IT supporters.

You will be part of a team of eight dedicated and experienced colleagues at our headquarters in Ballerup and a global team comprising approx. 40 employees. You will report directly to the Business IT Service Manager.

Responsibilities and tasks
Your main responsibility will be to provide IT support for users at our Headquarters in Ballerup, including walk-in-request from users as well as remote IT support for users in Ambu subsidiaries in Europe. Together with the IT Supporters in the IT Service Desk you will be responsible for handling tickets via our Service Desk System.

Furthermore, your primary areas of responsibilities will be to:

  • O365 administration
  • Skype room support
  • Installation of hardware (PCs, mobile phones, Cisco phone devices)
  • Print and printservers
  • Active directory administration
  • Procurement of IT equipment and software
  • Cooperate with vendors on a daily basis
  • Handle tasks concerning employee on/off boarding
  • Handle mobile subscriptions
  • Participate in projects

Solid IT support background and strong communication skills
We are looking for a candidate with solid experience within IT support and good knowledge of the IT landscape (Windows10, Active Directory administration, Microsoft O365, Teams meeting room, SCCM, Intune, print and print servers). You are probably currently holding an IT supporter position with 2-3 years of experience or more.

The role as IT supporter also requires: ITIL certification, experience in working with Service Desk System tasks, great IT technical skills, being service-minded, proactive and self-driven, being structured, good at prioritizing and able to follow-up, good understanding of users’ needs and excellent communication skills with users

As Ambu is a global company, it is important that you have a global mind-set and strong communication skills in English – both written and verbal. The position does not include travel activities.

Ambu – a visionary and international workplace where your efforts matter
Ambu is a company that expands rapidly and has ambitious growth targets. We meet these targets through interdisciplinary teamwork between motivated and highly skilled employees. Your contributions and efforts are crucial to our success and by joining us, you will get the opportunity to work in an international head office with an informal working environment.

We offer a wide range of professional, social and financial employee benefits in addition to exciting job challenges and continuous professional and personal development.

Information and deadline
If you are interested in the position, then please apply as soon as possible. Note that we will invite candidates for interviews on a continuous basis so no need to hesitate. This job ad might be online until 24th of July 2020 but once we have found the right candidate the ad will be taken down. We expect to begin interviews in August 2020.

Your application will, of course, be treated confidentially.

You can get more information about the job and about Ambu A/S by contacting Director, IT infrastructure, Pernille Ruberg on +45 7225 2000

About Ambu
Since 1937, breakthrough ideas have fuelled our work on bringing efficient healthcare solutions to life. This is what we create within our fields of excellence – Anaesthesia, Patient Monitoring & Diagnostics, and Emergency Care. Millions of patients and healthcare professionals worldwide depend on the functionality and performance of our products. We are dedicated to improve patient safety and determined to advance single-use devices. The manifestations of our efforts range from early inventions like the Ambu Bag™ resuscitator and the legendary BlueSensor™ electrodes to our newest landmark solutions like the Ambu aScope™ – the world’s first single-use flexible endoscope. Our commitment to bringing new ideas and superior service to our customers has made Ambu one of the most recognized medical companies in the world. Headquartered near Copenhagen in Denmark, Ambu employs approximately 3,500 people in Europe, North America and the Asia Pacific. For more information, please visit www.ambu.com

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Ambu A/S - hurtigt overblik

Ambu A/S
Ambu A/S
Ambu A/S er en dansk verdensomspændende virksomhed som udvikler, producerer og markedsfører medicinsk udstyr til hospitaler og redningstjenester.

Baltorpbakken 13
2750 Ballerup
Logo: Ambu A/S
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