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CRM Business Analyst

Saxo Bank A/S

The Digital Business Development team consists of 10 Product Owners, Business Analysts and Project Managers collaborating across Singapore, Copenhagen and Amsterdam. Together with our award-winning technology organization, we lead digital transformation of account related user journeys for our clients and partners. We deliver account opening & product selection journeys from initial visit to our website or app-download all the way to funding. We are also present for our clients and partners on our trading platform when needs for additional account-related services arise; and for our colleagues when there is a need for process optimization in the CRM space.

As our new CRM Business Analyst you will refer to the Product Owner for our CRM solution.

Among others you will be responsible for:

  • User support and training with the bank’s CRM solution
  • System administration/ configuration for process improvement and usability
  • Identification and resolution of data quality and process gaps
  • Act as liaison between business and IT managing business requirements and resolving issues at UAT, go-live and continuous improvement
  • Assist in documentation of functional and non-functional business requirements for the bank’s CRM solutions

As a person you are energetic, positive and structured. You have a natural affinity for technology and a strong interest in usability and process optimization.

Further we are looking for a candidate with the following qualifications:

  • BA in Information Science (data science, information systems) or related
  • Previous experience with:
    • Microsoft CRM Dynamics 365
    • Process management solutions
    • Delivering process improvement though usability
    • System administration/ configuration
  • Skilled in:
    • Process mapping/ visualization
    • Testing/bug hunting
    • Requirements elicitation
    • Advanced Exel/ BI tools

A truly outstanding candidate will also have excellent communication and relationship management skills – able to create and sustain business relationships with a wide variety of internal stakeholders.

First and foremost, we offer more than just a job; being an employee in Saxo Bank is an opportunity to invest in your future. In addition, you get:

  • A chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally.
  • An opportunity to work as part of a dynamic, very ambitious and, at the same time, informal and pleasant working environment.
  • A competitive salary plus benefits package.

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  • Region Hovedstaden

Job type:

Working hours:

Working days:

Expected Start Date:
As soon as possible


Anna Lissok
Telephone: +45 3977 4891

Company homepage:
http://www.home.saxo Office address:
Philip Heymans Allé 15 2900 Hellerup

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Saxo Bank A/S - hurtigt overblik

Philip Heymans Allé 15
2900 Hellerup
Logo: Saxo Bank A/S
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