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Product Owner – Digital Account Services

Saxo Bank A/S



THE JOB
The Digital Business Development team consists of 10 Product Owners, Business Analysts and Project Managers collaborating across Singapore, Copenhagen and Amsterdam. Together with our award-winning technology organization, we lead digital transformation of account related user journeys for our clients and partners. We deliver account opening & product selection journeys from initial visit to our website or app-download all the way to funding. We are also present for our clients and partners on our trading platform when needs for additional account-related services arise; and for our colleagues when there is a need for process optimization in the CRM space. As our new Product Owner for Digital Account Services you will refer to the Head of Digital Business Development.

Among other you will be responsible for:

  • Build product roadmap, and help prioritize client/partner needs as they relate to self-service
    • Create and run a forum where client experience with self-service solutions are discussed and prioritized

    • Oversee development stages from idea to go-live
    • Drive efficiencies
    • Evaluate product progress and manage backlog
    • Anticipate client/ partner needs and manage stakeholders
    • Market research and prototyping with UX/UI teams
    • Elicit and document functional and non-functional business requirements for solution together with internal stakeholders and client insights team
    • Define epics and user stories for account service/ self-service on our platform & drive delivery together with IT

    • Participate in change management activities (process optimization) with internal stakeholders and partners on the back of the digital solutions delivered

    • Maintain structured and transparent solution backlog for all initiatives with impact on client experience on self-service

    • Acting as primary liaison between business and IT as well as internal SME on best practices for client & partner self-service solutions

YOUR PROFILE
As a person you are a natural change agent with a strong commercial focus. You thrive in complexity and have the confidence to innovate and advocate for change. You have a natural affinity for technology and a strong interest in user experience and process optimization. A background in the financial sector is a plus.

Further we are looking for a candidate with the following qualifications:

  • Hands on experience as Product Owner, Product Manager or leading a digital transformation project in an Agile environment
  • You can relate to the needs of traders and investors and possible issues they are experiencing
  • You are results oriented, solution focused and are comfortable working in a fast paced and international environment
  • As a natural presenter you can easily connect and align stakeholders on all levels of the organization
  • You understand modern front-end and back-end solution architecture (cloud, microservices, AI/ML solutions)
  • Skilled in
    • Creating effective presentations (ppt)
    • Creating business cases
    • Structured problem solving
    • Requirement elicitation
    • Process mapping/ visualization
    • Advanced Exel/ BI tools

A truly outstanding candidate will have excellent communication and relationship management skills – able to create and sustain business relationships with a wide variety of internal stakeholders.

WE OFFER
First and foremost, we offer more than just a job; being an employee in Saxo Bank is an opportunity to invest in your future. In addition, you get:

  • A chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally.
  • An opportunity to work as part of a dynamic, very ambitious and, at the same time, informal and pleasant working environment.
  • A competitive salary plus benefits package.

Send to a friend Apply now Share on:
Region:

  • Region Hovedstaden

Job type:
Permanent

Working hours:
Full-time

Working days:
Day

Expected Start Date:
As soon as possible

Location:
Copenhagen

Contacts:
Anna Lissok
Telephone: +45 3977 4891

Company homepage:
http://www.home.saxo Office address:
Philip Heymans Allé 15 2900 Hellerup

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Philip Heymans Allé 15
2900 Hellerup
Logo: Saxo Bank A/S
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