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Senior Product Manager

Dixa


Copenhagen /
Product /
Full-time
Dixa is on a mission to help eliminate bad customer service, and bad agent experience, by providing innovative software that brings all communication channels and customer data into one place. This allows our customers to build stronger bonds with their customers, on a major new movement towards conversational customer engagement and customer friendships!

We are searching for a Senior Product Manager who will be responsible for coordinating a cross-functional team of engineers and designers to help realise this mission. This role will be at the center of a multi-disciplinary and international team responsible for improving our product and growing our customer base.

If you are an experienced, passionate and driven product manager who can think holistically and focus on discovery, collaborating with multiple stakeholders and disciplines to get the job done, we’d like to hear from you to be our next Senior Product Manager.

What you'll be doing

    • Lead a cross-functional team through the full product life cycle process of discovery, delivery to launch
    • Understand customer needs’ by obtaining qualitative and quantitative data through user interviews, various in-product experimentation methods and research.
    • Communicate the vision for the product and plan out a roadmap that holds the team accountable for execution
    • Articulate concepts thoughtfully and clearly, and build your argument concisely (with data, of course) to get your point across to stakeholders
    • Collaborate with various stakeholders across the organisation to ensure alignment and pave the way for your team to deliver against the roadmap
    • Define the product and customer experience with business requirements and user stories and manage the scope of each to launch
    • Establish key metrics (KPIs) to help measure and guide the team’s and product’s success on a regular basis (Bonus if you have worked with OKRs)

Who you are

    • You are an experienced Product Manager, you’ve done this before and you know the process from discovery to implementation like the back of your hand. You have worked in an agile SaaS company
    • You possess an analytical mindset, seek to solve problems, and driven by KPIs
    • You are curious and creative, you like to innovate and make things better, but you’re also methodical and coherent in your working style
    • You are interested in current tech trends and researching the industry and our competitors - how they drive innovation of existing and new functionality and how that fits into the overall product strategy
    • You are a team player, with a positive and energetic personality and the willingness to roll up your sleeves to get the job done
    • You thrive in a dynamic fast-paced environment, where you feel your work is challenging and makes a difference
    • You are a skilled communicator and comfortable presenting to all levels of the organisation, and external of the organisation (customers, other stakeholders)
    • It would be a plus if you have experience with dual-track agile

Life at Dixa 💜😎

Dixa is the Customer Friendship Platform, designed to help brands connect with their customers - much like the connection between friends.

Founded in 2015, Dixa has been on an amazing journey. Most recently we were nominated as EY Start-up of the Year 2018 and closed an impressive Series A funding round in early 2019. Dixa now boasts customers in 23 countries, including brands like Too Good To Go, Rapha, Interflora and Bosch. We’re one of the fastest growing SaaS companies in the Nordics, growing double-digits month over month and tripling our number of employees in 2018 in offices in Copenhagen, London, Kiev and Berlin.

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

Being in the business of building friendships extends to our company culture as well. We’re deeply committed to building an inclusive workplace for different experiences, perspectives and backgrounds, promoting transparency throughout the organization and creating a positive and productive environment, where we encourage and build each other up.

Apart from being awesome in general, we also offer:- Competitive salaries- Attractive pension plan, including life and health insurance- Social activities, company off-sites and subsidized lunch- Central location in the heart of Copenhagen’s startup ecosystem



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Dixa - hurtigt overblik


Dixa
Dixa
Dixa is “customer friendship software” and we believe that the future of customer service is built by a strong bond between companies and their customers – much like the connection between friends.

Placering
Vimmelskaftet 41A, 1 Sal.
1161 København
Logo: Dixa
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