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Product Manager

Dixa


Copenhagen /
Product /
Full-time
Dixa is on a “scale-up” journey, and we have a need for a dedicated Product Manager to join us in this quest to be the best Customer Friendship platform. Our mission is to offer fast, efficient and effective support software for customer loving teams all over the world.

As a Product Manager, you will be working with various internal stakeholders and customers on the shared goal of delivering the best user experience for our customers. You will lead a cross-functional team of engineers and designers to create loved features through a process of discovery, delivery to launch.

What you’ll be doing

    • Collaborate with stakeholders across the organisation to ensure alignment and pave the way for your team to deliver against the roadmap
    • Communicate your vision for the product along with support from the Product & Engineering Leadership team, to carve out a roadmap that holds the team accountable for execution
    • Understand and analyse customer needs via user interviews, various in-product experimentation methods and research
    • Define the product and customer experience with business requirements and user stories and manage the scope of each to launch
    • Work closely with the designers to create intuitive and beautiful user experience
    • Establish key metrics to help guide the teams and product’s success on a regular basis

Who you are

    • You have experience as a Product Manager in an agile SaaS company (ideally B2B)
    • You are a team player, with a positive and energetic personality and the willingness to roll up your sleeves to get the job done
    • You thrive in a dynamic and fast-paced environment
    • You have excellent verbal and written communication skills (fluency in English) and comfortable presenting to all levels of the organisation
    • You have a Computer Science or closely related field or experience

Life at Dixa 💜😎

Dixa is the Customer Friendship Platform, designed to help brands connect with their customers - much like the connection between friends.

Founded in 2015, Dixa has been on an amazing journey. Most recently we were nominated as EY Start-up of the Year 2018 and closed an impressive Series A funding round in early 2019. Dixa now boasts customers in 23 countries, including brands like Too Good To Go, Rapha, Interflora and Bosch. We’re one of the fastest growing SaaS companies in the Nordics, growing double-digits month over month and tripling our number of employees in 2018 in offices in Copenhagen, London, Kiev and Berlin.

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

Being in the business of building friendships extends to our company culture as well. We’re deeply committed to building an inclusive workplace for different experiences, perspectives and backgrounds, promoting transparency throughout the organization and creating a positive and productive environment, where we encourage and build each other up.

Apart from being awesome in general, we also offer:- Competitive salaries- Attractive pension plan, including life and health insurance- Social activities, company off-sites and subsidized lunch- Central location in the heart of Copenhagen’s startup ecosystem



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Dixa - hurtigt overblik


Dixa
Dixa
Dixa is “customer friendship software” and we believe that the future of customer service is built by a strong bond between companies and their customers – much like the connection between friends.

Placering
Vimmelskaftet 41A, 1 Sal.
1161 København
Logo: Dixa
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