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Head of CRM Platform, Global IT

Coloplast



Career Opportunities: Head of CRM Platform, Global IT (48927)
Req ID 48927 - Posted 04/09/2020 - Denmark - Capital Region, Humlebæk - Information Technology - Coloplast A/S

Head of CRM Platform, Global IT
Do you want to take part in our ambitious Salesforce journey and influence a platform which is playing an important role for our future strategic initiatives?

In Coloplast, we are on an ambitious and exciting journey rolling out Salesforce.com globally. Currently, we are live in 29 countries with + 3100 users and even more are to come. Salesforce.com is one of our biggest strategic initiatives with a significant impact for our commercial organisation.

Anchored in Global IT together with more than 200 colleagues across the world, you will be part of our CRM Enabling Business program with more than 50 committed and skilled colleagues across IT and business, working every day to deliver a best in class commercial platform.

Your responsibilities
Your overall responsibility is to guide the strategic projects, to ensure the right architectural decisions, guaranteeing a scalable platform - and drawing up the support function. You will manager a team of four skilled people covering; architecture, release management and support. I relation to this, you are responsible for the externally sourced 24/7 support of Salesforce.com
Additionally, you will have the technical responsibility for our marketing automation platform (Eloqua).

Your daily responsibilities cover the following:

  • Overall IT responsible for the Salesforce platform including architecture & integrations
  • Lead the team and support the strategic projects in an efficient way.
  • Define the future roadmap for the platform in cooperation with the business
  • Secure a professional and proactive support unit, ensuring that defined SLA is met.
  • Collaborate with the business and Salesforce securing stable performance and smooth implementation of releases of new functionality.
  • Participate in the design authority and in the cross functional architect board meetings representing Salesforce and marketing automation. Furthermore, drive the Salesforce architect forum

Your qualifications

  • M.Sc. in Economics and Business Administration with strong IT competencies, Master in IT Management or similar
  • Extensive experience with global CRM solutions and integrations - preferably Salesforce
  • Experience with developing and supporting global solutions
  • At least 3 years of people management experience
  • Stakeholder management skills and the ability to set the scene ensuring progress collaborating with both internal stakeholders and external contributors
  • Strong communication skills

You will get:

  • Committed colleagues and fun on the way
  • Technical challenges
  • An international environment
  • Close collaboration with stakeholders at all levels
  • High ambitions and focus to achieve results

You are the link between Global IT and the business. You therefore need to be able to navigate in an environment with different cultures, complex stakeholder management and know when to stand your ground, when to push back and when to be pragmatic.

How to apply?
For further information please reach out to Recruitment Researcher, Freja Raad Colliander on +45 49113627. We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

Watch the film. Follow us on LinkedIn. Like us on Facebook.

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Coloplast - hurtigt overblik


Coloplast
Coloplast
Coloplast Danmark A/S markedsfører og sælger hjælpemidler i Danmark og i Island inden for stomi, kontinens, urologi samt hudpleje og sårbehandling.

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Holtedam 1
3050 Humlebæk
Logo: Coloplast
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