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Head of Microsoft Department

Itadel



Majority of Itadel’s assets run on Microsoft and to be able to secure stable operations and continually improve our services, we need your expertise. You are a strong leader who has very good IT overview and broad knowledge of the Microsoft universe. If you join us, you will have the opportunity to make your mark on Microsoft service delivery and continuous improvement for all our customers.

About the job
You will be the head of the Microsoft team which consists of Deployment and Operations. There are 6 Microsoft technicians and 1 Team Manager in Aarhus and 11 Microsoft technicians in Prague. Your direct manager will be Annette Lading, Tenant DevOps Director, and your counterparts will Global Leads responsible for different technical areas based in Denmark.

The Microsoft team has a broad span of junior, mid and senior employees, which is a mix harmonizing perfectly and expressed through good cooperation in the team. We like to keep a relaxed tone in the team, help and support each other.

Driving part of the change process

You will help the team to be even more efficient by focusing on optimizing the work routines obtained through increased use of automation and AI. On top of this, you will be responsible for life cycle management of our own and customers’ infrastructure. This means that you will always need to be one step ahead, focusing on both professional development of your team members and development of the services the team is responsible for. Additionally, you will work with new business features and you will be a part of developing several new services.

You think ahead

You will have a wide range of responsibilities which requires a holistic way of thinking. You will be responsible for bringing the team into the next generation of the service provider where the Hybrid Cloud setup will be on the agenda.

What will be your responsibilities:

  • Facilitate daily stand up together with Team Manager
  • Work with vendor management and handle support and license agreements
  • Drive all processes from incidents to problem management, including implementation and follow up
  • Prepare business cases regarding changes or projects
  • Report on budgets, KPIs and ensure the agreed SLAs are met by the team
  • Build relationships and good collaboration across the company and borders
  • Responsibility for “must win battles” – you will drive and follow up on strategic focus areas for your department

You can expect to spend 3 – 4 days per month on business trips, your travel will be to our Danish office in Aarhus.

About you

  • Broad knowledge of the Microsoft universe
  • Broad general IT knowledge
  • Strong management and leadership skills
  • Strong collaboration skills (within your team, in the management team and across the organization)
  • Presentations skills and ability to drive decision making
  • Ability to consider development of both the services and your team members at the same time
  • Ability to adapt to changing environment and make sure your team members are fully integrated
  • Knowledge of ITIL based processes
  • Fluent English, both spoken and written

It will be an advantage if you have experience with Nordic-inspired working culture and if you are familiar with an agile environment.

Employee benefits

  • 5 weeks of holidays
  • 5 sick days/year
  • Flexible working hours
  • iPhone and Lenovo laptop
  • Cafeteria flexible spending account (6000 CZK/year)
  • Meal vouchers in amount of 100 CZK/voucher (55 CZK is covered by employer)
  • MultiSport card (fully covered by employer)
  • Monthly pension insurance of 3%
  • Company assistance towards TAX authorities
  • Czech and English lessons in the office
  • Support in your professional and personal growth
  • Team event every month (fun activities, snacks and drinks)
  • Fresh fruits and vegetables, delicious coffee and tea
  • Breakfast in the office on Fridays
  • Height adjustable tables
  • Pool table, darts, PlayStation 4 Pro and relax zone with bean bags

Ansøgningsfrist:

Stillingskategori:
IT

Arbejdssted:
Prague

Hjemmeside:
www.itadel.dk

Kontakt os
Katerina Zajickova

Senior IT Recruiter

E-mail

+420 731 076 862

E-mail

E-mail

E-mail

Følg oss
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Itadel - hurtigt overblik


Itadel
Itadel
Vi er specialister i it-drift, altså det at drive servere, platforme og applikationer så effektivt og sikkert som overhovedet muligt. Det gør vi på flere platforme og fra vores danske datacentre i Jylland og på Sjælland. Vi har hovedkvarter i Viby J. lige uden for i Aarhus, et stort kontor i Ballerup og et servicecenter i Prag, Tjekkiet.

Placering
Borupvang 5c
2750 Ballerup
Logo: Itadel
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