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Level 2 Technical Support Engineer

Netcentric - Cognizant Technology Solutions



  • Bucharest, Romania
  • Full-time

Company Description
At Netcentric, we come to work every day knowing we’re part of the solution to the most complex challenges brands have ever faced: digital transformation. Consumer expectation of brands is increasing in a world that is more connected and fast-paced.

Netcentric is a dynamic and innovative service provider with a unique culture. We empower our employees to use their creativity, looking beyond tools and technology to unlock the full potential of the Adobe Experience Cloud, so that we can deliver visionary digital marketing solutions for the world’s most recognized brands.

As part of the Cognizant Digital Business, we reap the benefits of combined expertise and access to multidisciplinary teams, forging ahead to become a leading customer experience player in Europe.

Our teams are based in some of the world’s most exciting cities - in Zurich, Munich, Berlin, Frankfurt, Dresden, Barcelona, Bucharest, London and Amsterdam. In all of our offices, you will find a culture that embraces over 44 different nationalities. You will also find some amazing views, fancy kitchens and cozy breakout areas for a bit of rest and relaxation.

And oh, did we mention that we empower employees to make meaningful decisions at work through Holacracy?

Job Description
Who are we looking for?
We are looking for a Support Engineer who is used to keep the customer satisfaction at its highest level.
You want to be a Netcentric ambassador and let our customers experience excellent support.

You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Qualifications
Desired Skills and Experience

  • You have experience in level 2 technical support for web applications
  • You understand customer needs and you put yourself in the customer’s shoes and guide his expectations
  • You are familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
  • You are familiar with HTML5, CSS, and Java
  • You are familiar with ITIL best practices
  • You have basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
  • You have the ability to collect use cases and convert them into technical issues
  • You are confident and you have the communication and interpersonal skills to lead customers in urgent or critical situations
  • By monitoring the alerts and notifications, you can respond according to the event management strategy
  • You can perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
  • You have good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
  • You are flexible and you can adapt to the specifications of a new customer
  • You have strong verbal and written English language skills
  • You are willing to contribute to an on-call rotation plan
  • You are eligible to work within the EU

What makes us smile when looking at your profile...

  • Hands-on experience with any kind of content management (including open source)
  • Task management, bug tracking, and wiki-based documentation tools like JIRA
  • Additional language skills, including German or Spanish, would be an asset

Tech used: Adobe Marketing Cloud, Java, HTML, Linux, Apache, JavaScript

Additional Information
At Netcentric you get:

  • Centrally located office in Timpuri Noi with great fitout and standing desks
  • Flexible working hours and possibility of home office, respecting project needs
  • Apple work equipment
  • Customer base: large multinational companies
  • International and dynamic team
  • Private medical subscription
  • Off-site company events, including our annual company summit
  • Daily delivered fresh fruits
  • A large variety of drinks (coffee, water, natural soft drinks) at the office
  • Training, certification and conference attendance based on personal development goals
  • Micro Bonus system (bonus.ly)
  • Vacation: 22 days + December 24th and 31st + 1 additional day per calendar year in the company (maximum 30 days/year)
  • Sick days: 3 per year (days you are sick, at home, but do not need to bring a doctors note)
  • Referral bonus
  • Everyone has a voice, we are a Holacracy organization
    And much more...!

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Netcentric - Cognizant Technology Solutions
Netcentric - Cognizant Technology Solutions
Netcentric builds digital experiences that connect brands with their customers using scalable Adobe Experience Cloud technologies. We’re a community of 650+ talented professionals with 300+ Adobe certifications, equipped with the expertise and knowledge to deliver solutions at every stage of the digital transformation journey.

Placering
Toldbodgade 18
1253 København K
Logo: Netcentric - Cognizant Technology Solutions
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