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Customer Success Manager, Poland


Virksom - a-kasse og faglig organisation for selvstændige

Are you a technically savvy and looking for a new challenge in consulting? Do you want to be a part of the digital development in the Polish construction industry? Then this might be just the right opportunity for you.

In close collaboration with leading contractors, builders, and advisors, Dalux aim to digitize the Polish construction and real estate industry. We are international leaders on innovation and development within BIM, and our solutions creates better work processes and higher quality of buildings that are erected, renovated, and maintained throughout the world.

As our business is expanding, we are now looking for a Customer Success Manager to support in developing the Polish market from our office in Warszawa (Bemowo). As our new Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to strong renewals and growth opportunities. You will work closely with our customers alongside Customer Support, Product Management and Finance teams to ensure our services are delivered successfully.

The Role as Customer Success Consultant

  • Support new and existing customers in use and understanding our high-end product
  • Present Dalux product portfolio for new potential clients
  • Assist new customers in implementation and training of the full product suite
  • Support the current customers and assist them in technical or feature support, when needed
  • Be present on trade fairs and other events

Service minded and proactive
As our customers are central to our business, the ideal candidate must be service minded, analytical, able to communicate clearly and effectively, and always strive for improving customer relationships, adoption, and growth.

Your background
The ideal candidate has a bachelor or master’s degree within construction e.g. Construction Management, Engineering, BIM, Construction Technologies & Management, Facilities Management or similar. Experience from life on a construction site is seen as an advantage. Besides knowledge about the construction industry, you should have a good technical knowledge and understanding – especially within BIM. Alternatively, you have experience from a user point of view with proven experience working with digitalization tools.

Motivated by working with many and various tasks with a lot of responsibility
You speak Polish on a native level and are fluent in English. As a person you are skilled in building strong relationships and you enjoy listening and engaging in conversations with others. It is important you are a team player, who can work independently.

Take part in the success
You are offered a position in an organisation with a flat structure, where there is short from idea to action. With our unique and constantly developing product portfolio, Dalux is a technological front runner. You become part of a great organisation on a fantastic journey. The culture is characterized by passion, innovation, and the strive to make a difference.

Do you see yourself in the profile we are looking for and wish to help leading players in the construction industry become better at digitization? Then this opportunity is something for you. For questions about the position, please contact International Recruiter, William Riparbelli on e-mail wrr@dalux.com or mobile +45 6010 0235.

We are reviewing applications and inviting for interviews on a rolling basis, so please send your resume and your application as soon as possible.

About Dalux
Dalux work to make the construction and real estate industry smarter and more efficient. We currently have an international market-leading position. Our user-friendly digital tools and BIM technology (information models in 3D) are used by leading contractors, builders and advisors in more than 90 countries. Since 2005, Dalux has been working on a daily basis to shift the boundaries of how technology can help people to secure smarter and more sustainable work processes in the construction and real estate industry. We continuously improve our existing technology with our users and develop new ground-breaking solutions. In recent years, we have launched several world news in the area, such as the world's fastest mobile BIM viewer and the first BIM-based Augmented Reality feature for the construction industry.

Apply now

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Ole Maaløes Vej 3
2200 København N
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