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Customer Relations Manager

FLSmidth A/S



Customer Relations Manager

Customer Relations Manager

Are you looking for an exciting position where your commercial and technical skills come into play? Then come and join our great team of 12 motivated colleagues!

About The Role

Your overall task is to coordinate the proposal work and order execution alongside our technical departments, sales support in India and the procurement and shipping functions. To ensure our customers’ satisfaction, you will be in daily contact with the customers, just as you liaise with our sales managers and technical support team.

Further to the above, you will also be involved in streamlining our business by utilizing some of our IT tools Office 365 programs like SharePoint Teams, PowerApps, Power BI etc.

About The Department

You will be joining a team of 12 dedicated colleagues working out of our headquarters in Copenhagen. You can look forward to being part of a truly diverse and multicultural environment where you interact with customers across Europe, North Africa, Russia & CIS. You can anticipate up to 20 travel days a year.

We know you have a life outside of work which is why we offer a range of benefits that allow you to plan your life accordingly. We therefore endeavor to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work.

Your Responsibilities

  • Build and maintain good relations with customers and colleagues overseas
  • Have a commercial mindset and be service-oriented
  • Communicate, handle and organize parts and service cases within the organization
  • Translate customer requirements into proposals and orders
  • Drive export control
  • Contribute to cross-team knowledge’s sharing of best practices

You Have

  • A commercial mindset and solid technical know-how, specifically within the cement industry
  • Strong communications skills, both verbal and written, in both English and in either French, Arabic, German or Turkish
  • An educational background as global business engineer or comparable
  • Previous experience within the cross-field of technical sales and customer relations
  • A proactive and structured approach to your tasks, enabling you to handle several cases at a time
  • A positive attitude and the ability to deliver on time
  • A cross-cultural understanding and communication skills to ensure your daily dialogue with people of different cultures, nationalities and professional backgrounds

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.

Build a better world
FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility and we are committed to driving productivity while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together, we create a collaborative, safe and supportive environment in which to discover ways to build a better future.

Application and contact
Questions about the position may be directed to Lars Jacobsen at +45 3093 3617. Please apply by clicking “apply” on this page. The application deadline is September 30th, 2020. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Please state where you saw the ad and have reference no. R8008 ready at hand when you contact us.

No recruiters and unsolicited agency referrals please.

About FLSmidth
FLSmidth is an international engineering company with an annual turnover of approx. EUR 2.7 bn. We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our more than 12,000 employees worldwide. For further information on FLSmidth business and services, visit www.flsmidth.com.

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Ansøgningsfrist d. 30.09.2020
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FLSmidth A/S - hurtigt overblik


FLSmidth A/S
FLSmidth A/S
FLSmidth delivers sustainable productivity to the global mining and cement industries. As the market-leading supplier of engineering, equipment and service solutions, FLSmidth improves performance, drives down costs, and reduces the environmental impact of operations. Present in more than 50 countries and headquartered in Copenhagen, Denmark.

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Vigerslev Allé 77
2500 Valby
Logo: FLSmidth A/S
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