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Lead Continuous Service Manager

Tieto Denmark A/S



Energy Components (EC) from TietoEVRY, is the worlds’ leading hydrocarbon accounting (HCA) software suite for production management in oil and gas. In close cooperation with our customers, we have developed a unique portfolio of integrated IT solutions that supports the whole supply chain for upstream companies within production, transport, sale and revenue. Energy Components is the globally chosen solution by several of the world leading operations.

The Continuous service manager is responsible for the operative management of the assigned customers/markets to make sure that the agreed services within the boundaries of the Service description and according to agreed SLAs are delivered. CSM is responsible for contract fulfillment.

In TietoEVRY Oil and gas, we seek a high performing Lead CSM to work in our professional Continuous Services Leadership team.

The Lead CSM will have a dual role. As Lead CSM you will be executing the role as CSM in selected deliveries. In addition, you will be responsible for the Continuous Service Framework and oversee that the framework is understood and implemented globally.

Responsibilities:

  • Global responsibility for the follow-up of our Continuous Service globally and oversee that the framework is implemented according to guidelines
  • Global responsibility for the follow-up of our Continuous Service deliveries
  • Responsible for contract fulfilment, profitability, quality and customer satisfaction of assigned services
  • KPI monitoring and reporting, acting upon the needs
  • Report Service Metrics/Progress to internal and external stakeholders
  • Mentor team members to perform at expected level
  • Support sales by generating sales signals and participating in bid preparation
  • Contribute to unit and organizations growth
  • Focus and responsibility for continuously improving the service

Competence:

  • University degree
  • Minimum 5 years relevant experience
  • Should have experience of team management
  • Proficiency with Service Management tools and quality processes
  • Able to effectively manage customer expectations and align team goals to them
  • Experience in working with international clients is a plus
  • Excellent English and Norwegian oral and written communication skills
  • Require limited supervision and direction; drive results and set priorities independently
  • Demonstrated ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts

We believe that are a self-starter, resourceful, motivated and take initiative. With your interest in working in fast paced, global business environment you have the capability to build strong relations with internal stakeholders. You are analytical and passionate about providing the best service for our customers at the right price with the right quality.

Working hours: Normal business working hours, but as TietoEVRY Oil and Gas has a global customer base and employees, some meetings will be outside normal working hours. Travel might be required (post COVID).

We offer:

We will offer you a challenging position with great opportunities for professional growth. With us you will have the opportunity to directly influence your career development. If you have a good idea, people will listen to you. What's more, we offer you a job that fits you. At TietoEVRY, we promote a healthy work-life balance and a friendly, caring atmosphere. We believe that trust fosters freedom and creativity.

  • You will become a part of the TietoEVRY Oil and Gas head office in Stavanger, Norway
  • You will work with national customers and large global enterprises
  • A challenging inter-disciplinary environment – we cover the entire value chain in our deliveries
  • Close to decisions and an opportunity to influence your day to day work
  • Become a part of an informal and friendly environment that provides ample opportunities for flexibility, influence and freedom with responsibility
  • Professional development
  • Competitive terms and conditions including insurance- and pension schemes
  • Cabins available for employees to rent in Norway and Europe

Energy Components (EC) from TietoEVRY https://www.youtube.com/watch?v=WaKq0tYLkE8

We look forward to receiving your CV with certificates and application as soon as possible.

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Tieto Denmark A/S - hurtigt overblik


Placering
Kongevejen 400C
2840 Holte
Logo: Tieto Denmark A/S
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