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Product Manager

Hansen Technologies



Location Newport, UK
Employment Type Permanent Full time

CPQ Product Manager

Hansen Technologies - Newport NP10

With over 40 years of experience, Hansen Technologies is a leading global provider of customer care, billing software and data management systems across 80 countries with specialisations in the utilities and telecommunications industries. With 1500 people across 31 offices globally, our people bring a deep expertise, that drives innovation and ideas to ensure we deliver exceptional products and services.

The Role

We are seeking a Product Manager who is able to take overall ownership of our Hansen Configure Price Quote (CPQ) product, effectively planning and maintaining the product lifecycle from concept through to delivery. You must be able to ensure the product strategy and vision are being maintained and that the roadmap delivers value to both customers and the Hansen business. If you are someone who prides themselves in being innovative, dedicated, agile and driven to exceed expectations, we want to hear from you!

Hansen’s Create Sell Deliver (CSD) Products organisation consists of dynamic, experienced and highly motivated product professionals focused on delivering cutting edge and innovative product solutions for the Communications, Media and High Tech industries. The Product Manager will play a pivotal role within the CSD Products team shaping and evolving the product portfolio.

Key Responsibilities

Market Strategy / Analysis

  • Work with the Office of the CTO and CSD Senior Software Development Director to help define the CPQ product strategy and vision
  • Work with the Product Marketing team to define and execute the product marketing strategy
  • Attend, participate and present at customer / industry / user conferences (e.g., TM Forum)
  • Participate in industry groups and conferences to drive the company view of the market, working on detailed focus groups, action teams and committees
  • Produce product collateral, blogs, white papers, webinars and meet with analysts
  • Conduct market research and produce competitor analyses

Sales / Customer Support

  • Communicate product roadmaps internally and externally, where appropriate
  • Work with Hansen Sales to support proposal creation (RFX, SOWs, Customer Solutions)
  • Discuss and analyse customer requirements, attending customer meetings and owning the management of requirements back into the roadmap
  • Participate in and drive design sessions with strategic customers

Product Roadmap & Requirements

  • Plan and prioritize strategic product capabilities
  • Scope features and requirements into appropriate product releases, while cognizant of customer and company demands / timeframes
  • Maintain the longer term high level roadmap (12-36 months)
  • Implement & manage Risk, Issues, Change Logs, escalating any deviation to scope, time or budget as appropriate

Release Management

  • Actively manage the lifecycle of the product to ensure the roadmap and releases are being delivered on time, to budget and to an agreed quality standard
  • Manage the product program:
    • Create & maintain release project plans, working with the CPQ Product Owners to understand the sprint schedules
    • Track & report overall status
  • Communicate product roadmap and release schedules to the Hansen CSD Organization

Product Packaging

  • Responsible for the overall packaging of the product, including
    • Documentation
    • Release Communications
    • Licensing / version management

Delivery Support

  • Facilitate effective knowledge transfer, training and adoption of product capabilities by Hansen delivery and sales teams
  • Evangelize product features and benefits to colleagues and users of the product to ensure successful adoption

Team Management

  • Line manage the distributed CPQ product delivery team of resources including
    • Product Owner(s)
    • Development Engineers
    • QA Engineers
    • Technical Author(s).

Key skills and experience required

  • 10+ years’ experience, including 3+ years focusing on product development within the Communications, Media and High Tech industries
  • Detailed knowledge of BSS/OSS solutions with focus on the following: Configure Price Quote (CPQ) and Order Capture
  • MS Dynamics (Sales, Service, Commerce)
  • Salesforce (Sales Cloud, Service Cloud)
  • Desirable knowledge and experience within the following:
    • Enterprise Product Catalog
    • Order Management & Provisioning
  • Experience using different software delivery models including Agile, Scrum, iterative, and others
  • Experience working with distributed teams
  • Excellent problem-solving skills
  • Proven ability to achieve challenging goals and objectives
  • Ability to travel domestically and internationally
  • Strong communication skills - verbal, written and listening
  • Proven collaborator, leader and diplomat
  • Fair and objective in decision making
  • Fluent English
  • Desirable knowledge of the TM Forum and related Frameworx (eTom, SID, TAM, Open Digital)
  • University degree

Please only apply for this role if you have a legal right to work in the UK.
If you have any questions regarding the position, please contact Simon Duckworth – Talent Acquisition Partner EMEA simon.duckworth@hansencx.com

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Hansen Technologies
Hansen Technologies
HansenCX is a leading global provider of customer care, billing software and data management systems.

Placering
Nørre Havnegade 43
6400 Svendborg
Logo: Hansen Technologies
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