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Director of Product Management

Dixa



Copenhagen /
Product & Engineering /
Full-time
Dixa is on a “scale-up” journey, and we now have an opening for a Director of Product Management to join us in this quest to be the best Customer Friendship platform. Our mission is to offer fast, efficient and effective support software for customer loving teams all over the world. If your passion lies in leading a SaaS B2B Product team, collaborating with others, and thinking strategically about how we can take our product to the next level and beyond - then this role may be the right fit for you. This is an amazing time to join Dixa and you will play a very important role being part of the journey!

What you’ll be doing

    • Drive Dixa’s move towards a more customer-centric and product-led mindset
    • Align with the Senior management across the company to shape and define the product roadmap that ties to the company strategy
    • Lead, manage and coach a team of highly motivated product managers
    • Get involved in day to day decisions around the product, having both a tactical and strategic mindset and not being afraid of “getting your hands dirty” when needed
    • Cultivate the importance of being data-driven and the decision making around it, and balancing this with qualitative information
    • Be an ambassador for dual-track agile work practices and communicating this to the rest of the company
    • Collaborate with Product & Engineering management to help define OKRs and track outcomes on a regular basis
    • Own the product roadmap and backlog across the entire product and engineering team

Who you are

    • You have 7+ years experience in product management and a proven record of successfully launching SaaS products in an agile environment
    • You have experience building, growing, leading and coaching product teams
    • You have the ability to partner and collaborate cross-functionally and balance competing priorities across multiple stakeholders
    • You love to make the good greater, and always receptive to customer feedback
    • You have an excellent command of English - verbal and written - and communicating with all levels of the organisation

Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re ​hoping to replac​e​ traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series B in Feb 2020), and over 100 exceptional Dixaterians working with us in 4 offices (and remotely)🚀

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.💜

What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!

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Dixa
Dixa
Dixa is “customer friendship software” and we believe that the future of customer service is built by a strong bond between companies and their customers – much like the connection between friends.

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Vimmelskaftet 41A, 1 Sal.
1161 København
Logo: Dixa
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