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Customer Support Agent

BEC



Ready to be professionally ambitious together with others? We are proud of what we do, and we share the ambition to create tech solutions that are vital for Denmark’s financial infrastructure. At BEC you will be part of a transformation of our organization and tech solutions.

We are looking for a Customer Support Agent ready to share and grow!
You will be part of Customer Service team which resides in the IT service management area. The team is responsible for the daily support of customers and end users.

Starting up the position will be based at Havsteensvej 4, 4000 Roskilde with options to work from home after the start-up period. You will report to manager Daniel Meilgaard. The position expires when the student card is no longer valid.

Primary tasks and responsibilities
In the position as Customer Support Agent, you will work closely with operations and developers to ensure stable functionality across BEC systems. Your primary tasks and responsibilities will include:

  • Being available on the telephone and answering – often more than 60 – calls and mails on a daily basis.
  • Contribute on a team basis sharing knowledge.
  • Guiding users in using their net- and mobilebank

We are looking for you who love to explore and learn!
Preferably, you have an educational background at least at High School level with an understanding of user interaction and IT. Student card is a requirement.

To us, curiosity is essential, and at BEC you'll join a community of helpful, ambitious, and tech-savvy people who love to explore and grow. We ensure that banks can comply with the legislation such as reporting requirements, providing solutions for individual banks as well as the entire community of BEC banks.

As a person, we expect you to identify with the following:

  • Basic understanding of IT-systems.
  • Communication on Danish and English both orally and written.
  • Being able to handle assignments before deadline.
  • Flexibility to help where the need arises.

With colleagues in teams distributed in Denmark and Poland, you must master English and Danish at a high level both in writing and orally.

Make us aware of your talent
Ready to join a culture of tech-loving people? Then we look forward to receiving your application and resume as soon as possible and no later than July 1st, 2022. If you have any questions related to the position, do not hesitate to contact Rasmus Rosenville Nielsen +45 31 95 40 25 or Manager Daniel Meilgaard +45 46 76 34 75.

Lokation: Roskilde

Application deadline: 01 Aug 2022

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Ansøgningsfrist d. 01.08.2022
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BEC - hurtigt overblik


BEC
BEC
BEC er it-partner for en lang række pengeinstitutter og andre aktører i den finansielle branche. Vi gør kundernes ambitioner mulige ved at rådgive samt udvikle og drive it-løsninger, som kan dække deres totale behov for it. It-løsningerne spænder bredt fra mobil- og netbank til en komplet capital markets-platform. Vi er 800+ BEC’ere, som dyrker en uformel og dedikeret kultur, hvor vi sætter pris på at udfordre os selv og hinanden.

Placering
Havsteensvej 4
4000 Roskilde
Logo: BEC
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