Head of Product
Based on input from tech and business, internally and externally, you will ensure our roadmap is aligned with our vision and is well communicated inside and outside of SupWiz. You will be working cross-functionally and reporting directly to the CEO.

We welcome both strong junior profiles as well as experienced applicants.

You will be doing, among other things:

• Be in charge of execution and prioritization of SupWiz’ roadmap
• You will be hands-on running the roadmap process including input, specification, prioritization, alignment, etc.
• Be a 1-man army and go-to-person for all things product related
• Ensure alignment of SupWiz’ roadmap with the overall company strategy
• Understand and advocate customers' and end-users’ needs
• Maintain and present a good overview of SupWiz products and product roadmap including 1-pagers, product presentations, and other material
• Facilitate, structure, and liaise input from all relevant channels to the roadmap
• Oversee and ensure that all roadmap items are specified and aligned with company identity
• Ensuring the company has cross-product alignment
• Participating in customer and prospect meetings to help map how SupWiz’ products can solve customers’ needs and gather input for roadmap
• Increase the quality of communication between tech, sales, customers, etc.

Skills

• Hands-on, hands-on, hands-on. SupWiz is a fast-moving scale-up, and you will need to be hands-on
• Can structure the unstructured
• Strong sense of ownership and responsibility
• Experience with and understanding of how software product teams work
• Good understanding of tech, human, and business language
• Truly enthusiastic about combining tech and humans to create fantastic solutions
• Able to motivate and make people enthusiastic about a common goal
• Able to prioritize and navigate the potentially differing opinions of many people
• Ensure high precision and clear communication
• Strong empathy with customers
• Proficient English language skills, as this is the primary language used in the office

You might also have:

• Experience with SaaS solutions and ITSM, customer support, and service
• Experience from the IT industry is preferable, including customer service and support
• International experience
• Relevant Education in e.g., communication and IT

Working at SupWiz
You will be joining an innovative team of dedicated, experienced, and world-class talented people with a focus on creating products with the potential to change how we all interact with systems and products we use every day.

In addition to delivering excellent products and service, our teams are also characterized by a passion for playing board games, enjoying competitive games of Mario Kart, fun and friendly Friday bars, and traveling on company trips together.

We are primarily located in Copenhagen and Aarhus. You will be working in the Copenhagen office. We do offer the opportunity for working partial remote. We have an international team, so feel free to apply with any background. Unfortunately, we do not support visas and relocation.

APPLYING
To apply for this full-time position click on the ‘Apply’ button and send your application to our Careers Team at [email protected].

It is highly appreciated if you follow our Application Guide here.

APPLY

About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizationsin web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, TV 2, and many more.