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ServiceNow Platform Architect

Accenture



Copenhagen

JOB NO. R00072853

Job Description
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Accenture is ServiceNow’s #1 and Most Comprehensive Partner. We are:

· 2019, 2020 Global Partner of the Year

· 2020, 2021 AMS Partner of the Year

· 2019, 2020, 2021 EMEA Customer Workflow Partner of the Year

· 2019 EMEA Partner of the Year

· Top ACV Influencer (2015-2019)

· Only Global Elite Partner awarded customer and employee workflow badges, the highest designation in ServiceNow’s partner program

We support large and complex organisations across all industries around the world to step up to deliver the workplace of the future or enabling service delivery across the whole enterprise. We deliver Enterprise-wide Transformation, bringing together IT, HR, Customer, Risk and Core Business Operations.

If you want to work for a firm that is leading its way in providing the clients with disruptive solutions to realize the complete potential of the ServiceNow platform, there is no better place than Accenture.

In addition to the huge opportunities of learning while delivering, we also provide you with ample opportunities to further your career and personal development, with certifications and on-going training.

We are looking at significantly growing our ServiceNow Business Group in the Nordics in FY22. Join our team as a ServiceNow Architect and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge!

Responsibilities

  • Effectively managing key stakeholders both internally and externally to the organisation
  • Analyse and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.
  • Engage with the customer’s Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with the customer’s core applications.
  • Establish and manage a technical governance.
  • Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
  • Demonstrating solid insights in designing ServiceNow solutions
  • Demonstrating strong experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, HR, ITOM, SecOps)
  • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
  • Produce a detailed functional design document to match customer requirements
  • Act as a mentor to support less experienced colleagues
  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
  • Contribute to the development of opportunities and provide input to grow our business

Qualifications
Preferred Qualifications

  • Industry and project experience of 7+ years with ServiceNow
  • Consultancy experience will be advantageous
  • Strong analytical skills, communication, and presentation skills
  • Ability to manage development team, customer, stakeholder expectations
  • Have the drive and determination to learn and continuously share your knowledge with others
  • Experience working in an IT Service Management (ITIL) / Agile / DevOps environment
  • ServiceNow CSA and implementation specialist certifications in more than one key areas of ServiceNow.
  • Knowledge and experience of Infrastructure Operations, Cloud migration as well as E-Bonding with other ServiceNow instances is an advantage.
  • Prior experience of working with international teams (this role is in the Nordics)
  • Fluency in English language.

As a person you have

  • Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
  • Passionate about working in a fast-paced global environment
  • Respect working in culturally diverse teams
  • Creative and solution oriented.
  • Willing to take on new challenges and drive them to completion.
  • Work permit in either Sweden, Finland, Norway or Denmark

Location

  • Copenhagen or

Investing in you
Our employees are our most important asset. At Accenture, we believe that quality comes from within and we invest heavily in developing your professional competencies.

You will receive on-going training that builds and extends your skills on a continuous basis, allowing you to develop tailored expertise quickly. You will have direct access to state-of-the-art technologies, tools and developer kits from all the major hardware and software houses, keeping you on cutting-edge of your area of expertise.

Equal is greater than - Accenture welcomes and encourages applications from a diverse group of backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation, and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!

Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

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Accenture
Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 411.000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

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