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Technical Support Professional with native German, Italian or French

Milestone Systems



Technical Support Professional
Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.

You will be part of
As a Support Professional you have a key role in helping Milestone to achieve its goal of delivering great customer and partner experience. The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets. Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. Technical Support delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Milestone organization, services, and products. You will support the EMEA Sales & Technical Operations team, by educating and training Milestone Business Partners and empowering the Milestone community by growing their expertise in designing and implementing Milestone solutions.

What you will do in a typical day at Milestone Technical Support
As part of an international support team, you will operate in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

Basically, you will save the day for our customers, learn a lot, and have fun in the best team there is.

Customer - Partner Experience

  • Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
  • Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources.
  • Serve as liaison between the customer and the Backline Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner.
  • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
  • Provide timely & accurate status updates to customers and relevant internal stakeholders.
  • Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies.

Professional Qualifications

  • Degree in Computer Science or Computer Engineering or equivalent experience.
  • Excellent English language skills, and native German, Italian or French languages, both in written and verbal communication, any other European language is appreciated.
  • Experience providing technical support for external clients.
  • Demonstrate good analytical problem-solving capabilities.
  • Experience with remote troubleshooting and confident on the phone
  • Experience with hardware and software installation, configuration, and troubleshooting.
  • Good understanding of IP Network technologies and experience in administering Windows OS.
  • Knowledge of Microsoft AD user/group authentication.
  • Good technical understanding and practical experience with Microsoft Windows Server operating systems.
  • Knowledge of Wireshark (or equivalent tool) is appreciated.
  • SQL Express Management Studio knowledge is appreciated.

Personal Skills

  • Ability to take on increasingly challenging assignments with a 'can do' attitude and expecting a positive outcome.
  • Good analytical problem-solving capabilities.
  • Open-minded and shares information with others.
  • Gives and receives constructive feedback to strive for continuous self-improvement.
  • Can handle conflicts in a constructive manner and recover from dissatisfied-customer situations.
  • Self-motivated to continue to progress to the next levels of Milestone technical support.
  • Ability to work in a team environment as well as individually.
  • Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly.

Milestone Supports Your Wellbeing and Growth

  • Flexible working hours within a hybrid model onsite/from home.
  • Meal vouchers.
  • Health Insurance.
  • Public transport card participation.
  • Biking card (Bicing).
  • Learning and trainings plan.
  • Career development path.

Want to hear more?
If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV. Interviews will be conducted on an ongoing basis. If you have questions for the position, please contact Daniel COHEN, Technical Support Manager.

Application deadline: 31 Aug 2022

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Ansøgningsfrist d. 31.08.2022
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Banemarksvej 50
2605 Brøndby
Logo: Milestone Systems
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