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Technical Support Professional Intern (Associate)

Milestone Systems

Technical Support Professional
Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.

You will be part of
As a Support Professional Intern, you have a key role in helping Milestone to achieve its goal of delivering great customer and partner experience. The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets. Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. Technical Support delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Milestone organization, services, and products.

What you will do in a typical day at Milestone Technical Support
As part of an international support team, you will operate in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

Basically, you will save the day for our customers, learn a lot, and have fun in the best team there is.

Customer - Partner Experience

  • Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
  • Understanding our products and tools.
  • Providing technical support over phone, chat and web cases.
  • Ensure that all relevant communication, documents and files related to the case are accurately recorded in the support system.
  • Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources.
  • Provide timely & accurate status updates to customers and relevant internal stakeholders.
  • Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies.

Professional Qualifications

  • Student in Computer Science or Engineering.
  • Excellent English and Spanish language skills, any other European language is appreciated.
  • Customer oriented, confident on the phone.
  • Good analytical problem-solving capabilities.
  • Hands on experience with hardware and software installation, configuration, and troubleshooting.
  • Basic understanding of IP Network technologies and Windows OS.
  • Knowledge of Microsoft AD, SQL and/or storage is a plus.

Personal Skills

  • Ability to multi-task with a 'can do' attitude.
  • Good analytical problem-solving capabilities.
  • Open-minded and shares information with others.
  • Gives and receives constructive feedback to strive for continuous self-improvement.
  • Can handle conflicts in a constructive manner and recover from dissatisfied-customer situations.
  • Ability to work in a team environment as well as individually.
  • Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly.

Milestone Supports Your Wellbeing and Growth

  • Flexible working hours within a hybrid model onsite/from home.
  • Meal vouchers.
  • Public transportation card participation.
  • Biking card (Bicing).
  • Learning and trainings plan.

Want to hear more?
If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV. Interviews will be conducted on an ongoing basis. If you have questions for the position, please contact Daniel COHEN, Technical Support Manager.

Application deadline: 31 Aug 2022

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Ansøgningsfrist d. 31.08.2022
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Banemarksvej 50
2605 Brøndby
Logo: Milestone Systems
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