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Product Manager for life-saving app

Proces Support A/S

FirstAED is a complete system with mobile apps used by Emergency Medical Services to alert responders to cardiac arrest victims and other emergencies via smartphone. The app is in use under our own brand and as a private label solution by customers in Europe and overseas. Systems such as FirstAED are in high demand as they save lives. Recent medical guidelines recommend using systems like FirstAED, for this reason we are experiencing a steep growth curve. We now want to strengthen the organization with a Product Manager – a role where you have extensive possibility to develop your own footprint and help save many lives!
To get a good understanding of how customer use our system, see www.regionderlebensretter.de

FirstAED is the technological leader in a market with no more than 6-7 competitors worldwide. We are the fastest growing system in Germany, which is our key focus market, and we have a strong co-operation with Region der Lebensretter on many levels. In this job, it will be your mission to maintain a high customer satisfaction while we grow in similar co-operations worldwide.

What we offer
As Product Manager, you will be responsible for managing the interface between our customers and the developers. You will be responsible for both UX/UI and architecture. You will match customer needs with the product roadmap and manage the product backlog in the interface between the customers and the developers, including communicating and documenting agreements, timelines and resources.

You will be the driver of an agile culture to maintain a high level of new features, which are developed in strong co-operation with customers. You will guide internal and external resources in agile product development processes, and have a key role in large projects, that we continuously win. As part of this you will take charge of testing and release processes that guarantee customer satisfaction and high ratings of our apps in app stores. The use of smartphone applications by Emergency Medical Services to alert responders is a growing research area, and you may expect to participate in relevant international meetings about new feature development, data registration with research staff.

The job is geographically placed at FirstAED in Tranekær on Langeland, where we experience a strong migration from major Danish cities to our lovely region with cheap houses, great nature, and good life-work balance. If you do not want to move to Langeland, you will be able to work from your home-office much of the time, but expect regular meetings in southern Funen 2-3 days per week. Approx. 10 days of travels to customers and congresses are also foreseen – mainly in Europe. For the right candidate, a 4-day work week will be a possibility.

Your profile
To succeed in this role, you must have a good understanding of co-operating with customers in an environment with mobile apps or enterprise level IT-systems. Being creative and able to invent new features or co-invent new features with a customer-centric mindset is something you thrive at. Once new features are specified, you are able to manage the development, testing, and timely delivery of the features, so that customers are happy and recommend us to other potential customers.

We expect you to:

  • Have a programming background supplemented with project management, e.g. SCRUM
  • Be single point of support contact for customers and the gateway to programmers
  • Possess strong business acumen and a commercial and customer centric mindset
  • Understand current state-of-the-art capabilities of mobile apps and enterprise level IT-systems
  • Have experience with roadmaps and collaboration with customers and other stakeholders
  • Have experience in working with app and system developers in agile development processes
  • Understand regulatory/GDPR/IT-safety requirements and realize these in processes and apps
  • Be interested in monitoring the competitive landscape and create competitive ammunition
  • Be curious enough to find solutions when mobile OS changes affects app functionality
  • Take an active role in the development of apps/system when necessary to reach deadlines
  • Fluent Danish and English on a professional level
  • If you write and speak German this will be an asset, as Germany is a key market for us

For a quick evaluation of your profile vis-à-vis the job, please contact co-founder Per Schorling on +4523325825.

Apply with English CV and motivational letter in .pdf format online below. We will interview relevant candidates when we have fitting applications and intend to close a contract with accession latest 1st September 2022.

If you have any questions, please contact Per Schorling (FirstAED)
Tlf.: +4523325825
Tlf.: +4523325825

Application deadline:

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Ansøgningsfrist d. 01.09.2022
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Udlandet (øvrige)
Marketing & Business
Teknik & Teknologi
IT - Software
Ledelse & Planlægning
Rådgivning & Support
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Proces Support A/S - hurtigt overblik

Proces Support A/S
Proces Support A/S
Proces Support A/S er en kreativ virksomhed beliggende på Sydfyn, og vi har siden 2003 arbejdet med strategi, marketing, IT og HR/rekrutterings-opgaver for mellemstore virksomheder indenfor en række forskellige brancher. Vi har kompetencer, solid erfaring og et meget stort netværk af specialister.

Lundevej 26
5700 Svendborg
Logo: Proces Support A/S
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