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Senior Customer Success Manager

Kahoot AS



Are you passionate about sales success and Employee experience, Culture, and Learning?

Kahoot! is looking for a Senior Customer Success Manager to join or Customer Success Team in Copenhagen and if you feel this sounds like a great opportunity, please read on!

As Senior Customer Success Manager you will be responsible for the success of the medium to large enterprise customers in your portfolio within Kahoot at Work.

The position is based out of Copenhagen / Oslo. You will be part of our International Customer Success Team and report to our Director of Customer Success.

About Kahoot:
Kahoot! is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with 8 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. Kahoot! is listed on the Oslo Stock Exchange under the ticker KAHOT. To learn more, visit us at kahoot.com. Let’s play!

Our K!rew
At Kahoot! we champion a positive culture of collaborative learning and innovation. With a team of more than 500 employees representing 45 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We’ve been growing steadily over the past year and joined forces with Actimo, Dragonbox, Poio, Drops, Whiteboard, Motimate and Clever. As a group, we’re on a mission to make learning awesome together.

The values guiding us are: we are playful, we are curious and we are inclusive!

The role shall, inter alia, be responsible for the following tasks:

  • Consulting and challenging our customers towards reaching their business objectives using our products resulting in high retention, growth, and loyalty.
  • Growing, and Retaining our customer base through Presale, Onboarding, Adoption, Renewals, and Expansion activities.
  • Advocate the value of driving outstanding Employee experience, Culture, and Learning in the non-desk space.
  • Plan Business Reviews and Commercial workshops.
  • Come up with scalable activities to inspire and train our customers in employee engagement.
  • Build on our services and product offering by working closely with Sales, Account Management, and Marketing.
  • Push the status quo for Employee Experience and help Kahoot at Work become the market leader.

Requirements

  • Higher university degree (Bachelor's degree minimum).
  • Fluent in a Scandinavian language and English both oral and written.
  • Minimum 5 years of relevant work experience in Consulting, Customer Success or similar roles.
  • Skills we look for: Consultancy, Project Management, Stakeholder management and Chance Management, Behavioural design.
  • Tech savy and motivated by unlocking business value via software platforms.
  • Excellent presentation and communication skills.
  • Ability to thrive and hunger to outperform in a fast-growing environment.
  • Team player with ability to work in a distributed and international environment.

Benefits
As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits.

  • Pension scheme: Company pension contribution is 3,33%, while the employee will pay a percentage of 1,67% - This is compulsory by law
  • Mobile subscription (3-mobile) and Broadband: allowance of 300 DKK/month
  • Healthcare and life insurance
  • Lunch -400kr. per month
  • Kahoot! Stock Option program
  • Social activities
  • Copenhagen’s best office space and future tech hub in Industriens Hus
  • International vibrant, diverse, hard-working and passionate team

Copenhagen

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Kahoot AS
Kahoot AS
Kahoot! is a global learning platform company that wants to empower everyone, including children, students, and employees, to unlock their full learning potential.

Placering
Fridtjof Nansens plass 7
160 Oslo
Logo: Kahoot AS
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