Få opslag som dette inden alle andre

Virtual Service Advisor - Århus

Tesla Motors Denmark ApS

Hvad kan man forvente?
At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience. From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms. By listening to the customer's concern and preparing visits in advance, this role ensures that we efficiently manage repairs, remotely diagnose or educate our customers to prevent Service Visits entirely.

A Virtual Service Advisor is part of Tesla's remote front line and is a brand ambassador, supporting our mission to accelerate the world’s transition to sustainable energy. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

Hvad du skal gøre
· Provide the highest level of Service Customer Experience, collaborate with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA

· Review Service Requests for your region/country to provide the best option to resolve Customer concerns; determine if customer concern can be resolved over the phone or OTA (over the air), remote or assign it to Diagnostic or Mobile Service Team as needed. Carry out customer education when required

· Responsible for pre-arrival readiness, including but not limited to, communicating, clarifying maintenance items, identifying parts requests, and making Service Visits

· initiate parts request procedure.

· Set expectations for repairs in accordance with new and used warranty guidelines and specifications

· Anticipate Customer Mobility where appropriate, arranging alternative transportation solutions where possible

· Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets

· Ability to welcome temporary additional responsibilities to meet business needs

Hvad du skal medbringe?
· Possess an understanding of basic automotive techniques related to repair and servicing of vehicles

· Ability to follow oral and written instructions with attention to detail

· Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Proven ability to work and communicate effectively in a team-based environment and achieve a common goal

· Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information

· Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

· Ability to establish and maintain cooperative working relationships

· Conflict management skills - ability to address and defuse difficult conversations and customer conflict

· Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services

· Digitally savvy - ability to adopt and adapt quickly to new technology and systems

Placering: Aarhus V, Midtjylland

Jobtype: Full-time

Opslaget er indhentet automatisk fra virksomhedens jobsider og vises derfor kun som uddrag. Log ind for at se det fulde opslag eller gå videre til opslaget her:

læs opslaget hos Tesla Motors Denmark ApS

husk frist
send til mig
Ansøgningsfrist: snarest muligt
Geografiske områder


Hvor meget interesse vækker opslaget hos de jobsøgende? Log ind og se, hvor populært opslaget er.

Angiv venligst i din ansøgning, at du har set opslaget i Akademikernes Jobbank

Østjylland (Aarhus)
Marketing & Business
Data & analyse
Rådgivning & Support
Få opslag som dette inden alle andre

Tesla Motors Denmark ApS - hurtigt overblik

Tesla Motors Denmark ApS
Tesla Motors Denmark ApS
Tesla accelererer verdens overgang til bæredygtig energi med elbiler, solenergi og integrerede, vedvarende energiløsninger til private hjem og virksomheder.

Kirstinehøj 43-45
2770 Kastrup
Logo: Tesla Motors Denmark ApS
Efterspørgsel efter nye talenter

Hvilke jobtyper og arbejdsområder udbyder vi normalt og hvor mange nye talenter søger vi efter?

Er der andre informationer om os, som du burde vide? Se, hvad en Google-søgning siger.

Karriereprofil i Jobbanken
Opret karriereprofil: Automatiser din jobsøgning med jobagenter, få adgang til nyeste job før andre og bliv synlig for arbejdsgivere med en talentprofil.