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Virtual Service Advisor - Århus

Tesla Motors Denmark ApS



Hvad kan man forvente?
At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience. From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms. By listening to the customer's concern and preparing visits in advance, this role ensures that we efficiently manage repairs, remotely diagnose or educate our customers to prevent Service Visits entirely.

A Virtual Service Advisor is part of Tesla's remote front line and is a brand ambassador, supporting our mission to accelerate the world’s transition to sustainable energy. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

Hvad du skal gøre
· Provide the highest level of Service Customer Experience, collaborate with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA

· Review Service Requests for your region/country to provide the best option to resolve Customer concerns; determine if customer concern can be resolved over the phone or OTA (over the air), remote or assign it to Diagnostic or Mobile Service Team as needed. Carry out customer education when required

· Responsible for pre-arrival readiness, including but not limited to, communicating, clarifying maintenance items, identifying parts requests, and making Service Visits

· initiate parts request procedure.

· Set expectations for repairs in accordance with new and used warranty guidelines and specifications

· Anticipate Customer Mobility where appropriate, arranging alternative transportation solutions where possible

· Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets

· Ability to welcome temporary additional responsibilities to meet business needs

Hvad du skal medbringe?
· Possess an understanding of basic automotive techniques related to repair and servicing of vehicles

· Ability to follow oral and written instructions with attention to detail

· Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Proven ability to work and communicate effectively in a team-based environment and achieve a common goal

· Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information

· Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

· Ability to establish and maintain cooperative working relationships

· Conflict management skills - ability to address and defuse difficult conversations and customer conflict

· Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services

· Digitally savvy - ability to adopt and adapt quickly to new technology and systems

Placering: Aarhus V, Midtjylland

Jobtype: Full-time

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Midtjylland
Østjylland (Aarhus)
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Tesla Motors Denmark ApS - hurtigt overblik


Tesla Motors Denmark ApS
Tesla Motors Denmark ApS
Tesla accelererer verdens overgang til bæredygtig energi med elbiler, solenergi og integrerede, vedvarende energiløsninger til private hjem og virksomheder.

Placering
Kirstinehøj 43-45
2770 Kastrup
Logo: Tesla Motors Denmark ApS
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