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Head of Branch & CC Touch Points

Nordea



Taastrup, DK, 2630

Job ID: 11654
Technology Execution Lead in AWM & PeB

Would you like to lead a team of experts located in Copenhagen, running Nordea’s cutting edge IT services? We are now looking for a Technology Execution Lead to do just that.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.

About this opportunity

We are looking for a Team Lead to join the AWM & PeB Technology Execution team as the current Team leaders are moving on internally. As the Leader for employees, you will play a valuable role in providing our customers the best banking experience in the world. You will be a leading person for a team that amongst others has the responsibilities for Nordea's contact centre platform (Genesys), as well as physical and digital branch solutions in the Nordics.

You will be working with innovative technologies and concepts across the bank, enabling a future core competitive environment. The bank is well on its digitalization journey and the leader we are looking for will push towards a DevOps and Customer Reliability Engineering (SRE) approach.

As the Technology Execution Lead, you will be expected to handle a portfolio of applications and work very closely together with the Technology Service team for support of your applications in scope.

What you’ll be doing:

  • Leading the team - taking responsibility for delivering a strong business result and driving the functional excellence together with the Development Team
  • Providing technical expertise on complex technical issues and also guiding your team members in how to solve technical challenges in your area
  • Creating and implementing operational plans and setting concrete targets for the team, as well as for each employee. You will be ensuring that your direct reports understand how their targets and plans are linked to the strategy
  • Implementing and optimising processes, products and concepts and facilitate continuous improvements, hence also delivering on simplification in a DevOps environment
  • Ensuring a simplified, optimised and compliant application portfolio, making sure to meet regulatory and governance requirements
  • Providing timely and well-documented feedback and coaching. Assessing performance within the team and showing direction that enables the team to cooperate and execute
  • Travelling is expected occasionally

You’ll join a growing team where professionalism, team work and continuous learning are appreciated.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • Have a strong leadership and technical background
  • Are good at handling many stakeholders at many levels
  • Are creative and innovative with strong problem-solving skills
  • Have experience using Jira and Confluence (the Alassian stack)
  • Have focus on continues improvement of service provided by the team
  • Have drive to achieve goals and know how to coach and give feedback to others

Your experience and background:

  • Bachelor's degree
  • Good organisational skills
  • Excellent communication skills with very good level of English
  • Leadership experience in a international setting and with multicultural awareness
  • Knowledge about Genesys contact center platform will be an additional advantage

If this sounds like you, get in touch!

Next steps Submit your application no later than 05/10/2022. For more information, you’re welcome to contact Jørn Ferløv. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

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Nordea
Nordea
Nordea is the largest financial services group in Northern Europe with leading positions within corporate, institutional, retail, and private banking.

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Strandgade 3
0900 København C
Logo: Nordea
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