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Opslag hos Dawn Health

Dawn Health



What will you be doing?
Dawn Health is looking for a Service Manager to be responsible for service delivery performance execution and drive collaboration with our customers. You will have the opportunity to work in a space in the industry that actively collaborates across the Pharmaceutical, Medical Device and Tech industry. You will joining our newly established Operations team (currently 3 persons – more to come) and will have an opportunity to join at a time where we are building up the team and areas of responsibility.

Your work will be flexible, but the core deliverables for the role will be:

• Ensure efficient operation within the agreed SLA, e.g., through effective monitoring/alerting and continuous improvement measures.

• Mature, streamline and automate Operations and Maintenance activities for Dawn Health’s mobile apps, web apps and backend applications.

• Manage incoming Change Requests from Customers, as well as proposed Change Requests to the Customer proactively.

• Monitoring external platforms (Microsoft Azure, Apple iOS, Google Android) for Changes, Incidents and Cybersecurity events together with the Developers.

• Coordinate releases with customers (prepare release notes)

• Responsible for ensuring that the services follow internal and external requirements to ensure the validated state

• Post market surveillance

• Ensure that compliance tasks such as CAPAs and nonconformities are properly handled and followed up upon.

About you, our new colleague
• You thrive in an informal, open and honest "scale-up" environment

• You have excellent verbal and written communication skills

• You display crisis management and problem-solving skills

• You have customer-facing skills

• You enjoy hands-on work and gets the job done

• You are motivated by team collaborations

• You have a strong curiosity in digital health and connectivity

We need you to
• Have experience within service delivery or have previously been working as incident manager/change manager and want to move into service delivery

• Have knowledge of escalation procedures, incident management, and other disciplines related to service delivery and have certain mastery of ITIL (Information Technology Infrastructure Library) principles

• Have basic knowledge of databases and their infrastructure, practical knowledge of platform maintenance (vulnerability, security baseline, lifecycle management)

• Have excellent verbal and written communication skills

• Have experience working with Quality Standards (e.g., ISO/IEC standards)

• Have worked with post market surveillance is a big advantage

We offer

  • A chance to work alongside innovative colleagues that are great at what they do and are happy to share knowledge.
  • An open, informal, and (dog) friendly atmosphere, which we are proud of and nourish.
  • A broad range of meaningful projects and own products that need your valued input.
  • Autonomy, self-leadership, and confidence in you and your abilities.
  • Celebration of our wins and social events on a regular basis to meet and get to know all our colleagues.
  • An array of benefits within the areas of culture, professional development, and a competitive health package.
  • The possibility to leave your mark on digital health.

About us
Dawn Health is a digital health company specializing in developing software as medical device and other regulated healthcare solutions.

Our passion not only includes the urge to make a difference and “Code to Save Lives” We accomplish this by delivering both strategic consulting and development of innovative digital therapies targeting patients on a global scale.

There is a great social culture at Dawn Health, and throughout the company, you will find warm, helpful, and friendly colleagues.

When we hire, we do not just look for professional skills and talent; we look for people who will thrive in our environment and who will make a good addition to the team and contribute contributing to the overall company culture.

You will join Dawn Health at a very exciting time on our journey, with opportunities for global adventures, developing our own products, and helping define new and innovative frameworks that will change how we work with - and design for digital health.

Apply for the job
Do you want to join the team? Then we would love to hear from you!

Apply now Dawn Health is a digital health company specializing in development of software as medical device and other regulated healthcare solutions.Our website

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Dawn Health - hurtigt overblik


Placering
Prags Blvd. 80
2300 København
Logo: Dawn Health
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