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Customer Engagement Architect & Manager

Kamstrup A/S

Do you have what it takes to strengthen our digital application capabilities to ensure the best digital customer experience? Can you manage a team of highly technical employees? Are you ready to leave your mark on the development of multi-year plans in alignment with business and IT strategy? Are you a natural informal leader who can lead teams and individuals to become high performing?

Become a part of Business Applications
Kamstrup is a Danish technology company and a world leading supplier of intelligent metering solutions and services. We experience significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption and was in 2022 awarded with the innovation prize by Dansk Industri (DI). Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy.

With a direct reference to our Head of Business Applications, you will become a leading part of the Business Applications team in IT. The team consist of dedicated colleagues with competences within system administration, project management, development, integration, and architecture. The team is responsible for planning, building, and the daily operations of Kamstrup´s internal business applications, which includes ERP, CRM, CPQ, PLM, QMS, ServiceNow and several other applications. Together, we have high ambitions when it comes to well-being, employee satisfaction and the quality of our solutions. We are constantly looking to develop and improve our way of working and always strive for high customers satisfaction.

A managerial role with focus on expanding our digital customer application capabilities on a strategic level
In the newly established role as Customer Engagement Architect & Manager, you will be responsible for developing and shaping our digital customer experience (CX) capabilities. You will hereby be leading our portfolio of large digital transformation global programs and contribute to the development of multi-year plans in alignment with business and IT strategy. In addition, you will manage our internal CRM and CPQ teams that consist of 6 dedicated colleagues, but the teams are expected to expand in size as the digital IT application footprint is rapidly growing. You will hereby be responsible for your team's deliveries, capabilities and talent development and motivation, but you will also be involved in projects involving internal and external consultants.

More specifically, you will:

  • Decompose business strategies and initiatives into practical multi-year roadmaps, providing clear direction on execution to ensure a high return on investment
  • Leading a portfolio of large Digital Transformation Global programs as identified as critical and vital in the execution of the overall growth strategy for Kamstrup
  • Specifying technologies and infrastructure architecture with core IT
  • Align the development of core business capabilities, information assets and technology in response to strategic imperatives
  • Decompose business strategies and initiatives into practical multi-year roadmaps, providing clear direction on execution in order to ensure a high return on investment for all customer engagement applications.

Personality matters
We are looking for a highly motivated Customer Engagement Architect & Manager, who is ready to play a lead role in shaping our future Digital Customer Engagement Solutions, Business and Technical Architecture and Program Design. We imagine that you have a relevant educational background combined with at least 5 years of experience in business, information, or technology architecture which has given you intuition for conducting business as well as a technical expertise. In addition, you must have experience in leading internal & external technical teams or with coordinating work across multiple technology teams. As you will take on a managerial role, your success is dependent on your ability to mentor and coach a technical team as well as leading teams and individuals to become high performing.

As a person you are driven by a desire to make a difference, why you are often found at the forefront of changes as you strive to lead by example. You are a team player and have a great ability to engage others to take initiative through clearly communicating the direction for our CX landscape. Your leadership style is characterized by an informal tone, as you believe this is a key factor for establishing employee well-being and trust. Additionally, you are self-organized and have an analytical approach to fact-based decision making combined with a creative and innovative outlook. You pride yourself in your reliable and punctual personality, why your work is always of high quality and handed in within the given deadline.

It is a requirement that you master English in writing and speaking. Danish will be considered an advantage.

We offer more than just a job
We offer you a position where you will have the unique chance of leaving your mark on our future CX landscape and all customer engagement applications. You will gain a challenging position in an international high-tech company where you will lead a team of dedicated colleagues with a great deal of humor.

We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Head of Business Applications, Kristian Nørgaard on phone: +45 89 93 10 00.

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Kamstrup A/S - hurtigt overblik

Kamstrup A/S
Kamstrup A/S
Kamstrup er blandt verdens førende leverandører af intelligente løsninger til energi- og vandmåling.


Industrivej 28
8660 Skanderborg

Logo: Kamstrup A/S
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