CRM Consultant Netherlands (‘S-Hertogenbosch), Utrecht · Hybrid

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Your Impact
We are seeking a highly skilled CRM Consultant to join our team. The successful candidate will act as a trusted advisor for the customer and be responsible for understanding client requirements, configuring the CRM system to meet their needs, and ensuring a seamless and successful implementation process.

Key Responsibilities

• Facilitate workshops with clients to understand their needs, requirements, and objectives.
• Translate client requirements into detailed functional specifications, technical specifications, and CRM solutions.
• Identify solutions in our application based on the customer's complex business processes, issues, and needs.
• Lead the implementation of CRM systems, including configuration, integration, and data migration.
• Configure the CRM system to meet their needs.
• Act as a constant bridge between project stakeholders and internal teams.
• Act as a product expert and guide all stakeholders to the correct solutions.
• Follow up with customers, and communicate potential future standards and benefits.
• Prioritize activities to meet the requirements.

About YOU

• Strong analytical skills, and customer-centric mindset.
• Communication skills in Dutch is mandatory and English.
• Structured and organised.
• Organize information and communicate progress.
• Ability to lead several projects and activities.
• Flexible approach, willing to wear multiple hats if needed.
• 5 years or plus in functional consultancy or relevant experience, consulting background is a plus.
• Background in functional analysis required.
• Experience with CRM or ERP implementations.
• Ability to think strategically (big picture) and tactically regarding project planning, scoping, budgeting, and quality.
• Demonstrated ability to estimate project efforts and manage client expectations.
• Understanding and appreciation of processes/procedures and governance required to lead projects.
• Ability to manage tight timelines, and limited resources and still deliver on time and within scope.

We offer YOU

• A competitive salary package and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Locations
Netherlands (‘S-Hertogenbosch), Utrecht

Remote status
Hybrid