Senior Service Specialist

Do you love using your expert technical skills to deliver top-notch after-sales service to customers worldwide?

Then join the world's leading Pump Manufacturer as our next Senior Service Specialist and make a global impact!

What is the job about?
As a Senior Service Specialist in our Global Service & Solutions Team, you'll be at the heart of our mission to enhance customer experiences worldwide. Your role is all about crafting and refining service concepts across our product lines, from troubleshooting to providing technical support. Your expertise will truly make a difference in how customers interact with our products.

Key Responsibilities:

• Extend expert after-sales service at pump and system/application levels, ensuring every customer receives tailored support and solutions
• Collaborate closely with Service Technicians, lending your technical expertise to resolve intricate service cases and ensure customer satisfaction
• Lead engaging product training sessions, empowering both customers and colleagues with in-depth technical knowledge and insights
• Be a part of the introduction of new products, contributing your expertise to Products Life Management Teams and shaping the future of Grundfos solutions
• Joining Grundfos means immersing yourself in a culture defined by technical service excellence, fostering global collaboration, and upholding an unwavering commitment to exceeding customer expectations

Your Background:
You are comfortable with fostering collaboration across the organization, both locally and globally. You have openness and curios mind that drives you for continuous learning. Moreover, we imagine that you:

• Possess a robust technical understanding, particularly in pump design or similar and application from a service-oriented standpoint
• Have prior industry experience, especially in manufacturing, provides a valuable advantage
• Accumulate about 5+ years of relevant work experience, complemented by formal education
• Have familiarity with service environment plans, processes, and activities, facilitating smooth operations and customer-centric solutions
• Demonstrate proficiency in managing processes within product development, ensuring seamless execution from concept to market
• Possess collaboration skills, effectively communicating across all levels of the organization.
• Thrive as a proactive decision-maker, leveraging collaboration and engagement with stakeholders globally and regionally

Join us and be part of a diverse and supportive team where your skills and talents are valued and celebrated.

What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact: Senior Manager, Service Product Management, Ole Lund Markussen at: (+24664961 or [email protected])

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.