Senior Service Specialist

Are you a skilled specialist who wants to work for the world’s biggest Pump Manufacturer?

Can you apply expert technical knowledge and after-sales service to both the regional and global market for Grundfos Supplied Services and Solutions?

Then you could be our next Senior Service Specialist!

What is the job about?
We need you for the next year as our skilled Service Specialist in the Global Service & Solutions Team. You will be responsible for maintaining and developing service concepts for our different product lines. Furthermore, you will be troubleshooting methodology for new and existing products while demonstrating a high degree of understanding of customer needs.

Your main responsibilities:

• Provide after-sales service technical expertise – at pump and system/application level.
• Offer expertise technical support to the Service Technicians in connection with specific service cases.
• Provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
• Participate in new product introductions projects and Products Life Management Teams.

Ole Lund Markussen, Senior Manager, Service Product Management says about this role:

“In the role as Service Specialist at Grundfos’s Global Service & Solutions Team you really get the chance to make a fundamental impact on our customers Service experience. You will be part of a great team with a strong culture based on technical service expertise, global collaboration, teamwork, and a relentless ambition to provide excellent service to our customers.”

Your background:
We imagine that you have:

• High technical understanding, ideally within pump design and pump application from a service perspective.
• Experience managing defined processes within product development.
• Industry experience within a business environment, - if in a large manufacturing environment – this is a plus.
• 5-10 years of relevant work experience besides formal education.
• Knowledge of the plans, processes, and activities within the functional area in the service environment.
• Good collaboration skills.

As a person you can make decisions when needed. You like collaborating across the entire organisation and have many stakeholders within various areas globally and regionally. You are a natural in communicating on many levels of the whole company, and you can apply your expertise and technology knowledge. You see yourself as curious and eager to learn, and you strive to deliver good results and meeting customer expectations.

What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?
If you have questions or would like to know more about this position, please contact: Senior Manager, Service Product Management, Ole Lund Markussen at: (+24664961 or [email protected])

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.