Client Support Specialist

Apply here Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately two million users around the world. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙

About the role

The Client Support Specialist performs a crucial role in the success of establishing and retaining great client relationships. They are responsible for supporting our clients and their employees (our end-users) by answering their queries, resolving their issues, and delivering exceptional customer service through extended support hours, via email and chat.

This is an exciting new role within a new team at Benify, which collaborates closely with the Client Success, Professional Services, and Customer Services teams.

The role operates on a set shift that would be decided by your preferred working pattern:

Monday-Friday

• 2 am-10 am or
• 8 am-6 pm or
• 2 pm-10 pm

As a client support specialist you will:

• Support our clients and their employees via email and live chat.
• Assist in training Benify’s AI chatbot to be able to answer generic, as well as client/market specific questions
• Troubleshoot, investigate, and solve configuration issues and incidents
• Become an expert in the functionalities of the Benify platform and be able to complete basic allocated configuration or integration tasks
• Answer client service questions
• Scope client change requests
• Complete any allocated actions on the client action log, and track progress

What's in it for you?

You will be joining a growing international tech company with teams and colleagues spread across Europe and the US.

Perks of being a Benifyer

• Guaranteed work-life balance with a hybrid work model
• 23 vacation days
• Flexible health budget of EUR 300 per year
• Health insurance
• Annual conference (last year we went to Chamonix, France)
• Workation (possibility to work 2 weeks per quarter anywhere in the EU)
• We encourage you to take on new challenges internally (20% of our hires are colleagues taking on a new role)

Who we are looking for:

We are seeking an individual who thrives on engaging with and assisting clients. You take pride in assuming responsibility for your tasks and derive satisfaction from delivering top-notch client support. In this position, the following qualities are vital:

• Be a self-starter who will take the ownership of delivering exceptional support within our SLAs
• Be capable of building and maintaining good working relations with both internal and external stakeholders
• Be a team player
• Enjoy problem-solving and has a solution-oriented mindset
• Be tech-savvy and be able to think logically to design qualitative end-to-end process workflows
• Be an excellent communicator in written and spoken English

Desirable:

• Technical degree
• Experience working with end users / clients
• Previous chat bot experience
• Experience with JIRA

Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Location: Baltic Hearts, Ukmergės g. 120, Vilnius, 08100 Vilniaus m. sav.

Salary:
Junior salary - net 2000 to 2200 euros net

Senior salary - 2200 to 2600 euros net

(Night shift salary is up to 3250 euros net)

Start Date: June/July 2024

We look forward to reading your application!
Interested, but not right now? Register your interest here and be notified when we are hiring: https://career.benify.com/connect

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

Department Professional Services Role Client Support Specialist Locations Vilnius Remote status Hybrid Remote Contact Amele Missode Talent Acquisition Specialist