Service Desk Specialist - Tietoevry Industry (m/f/d)

Service Desk Specialist - Tietoevry Industry (m/f/d)
Do you have customer focus and a technical background, passion for problem-solving and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We help our customers to release resources to their core business by automating and rationalizing labor intensive manual processes. Internationally renowned BIX service portfolio includes offerings which cover the full financial value chain from Order-to Cash and Purchase-to-Pay, typically E-invoicing and Supply Chain Messaging services. More than 1000 customers using BIX services include large multi-national corporates as well as small enterprises and public organizations. The provider unit of BIX services is Data Platforms having approx. 500 employees in Norway, Sweden, Finland, Czech Republic, Latvia, Poland and India.

About the role
This role will be a part of the team that provides IT services from 1st-2nd line customer and technical support till implementation of customers for corporate customers in public, bank, and business sectors. We offer working experience on an international level in a leading global IT company with Scandinavian values, business stability and openness. As well as working normal business hours in office and possibility to work from home. Work requires participation in on-call shifts outside of regular office hours according to on-call shift plan.

To rock this position

• You have an academic degree in technology or similar
• You are fluent in Swedish and English, both verbally and in writing, living in Sweden.
• Fast learner who adapts easily and ability to form efficient communication
• Excellent communication, problem-solving skills, and passion for customer service
• Eager to take initiative and ‘’can do’’ attitude
• Detail oriented personality with ability to work independently and prioritize tasks
• Solid computer skills, interest in IT field and relevant work experience is an advantage
• Resistance to work under pressure

Seen as an advantage

• Knowing basics of XML, EDIFACT message syntaxes and hands-on experience of Unix (Linux) commands
• Understanding of the network protocols (SFTP, FTP, SMTP, AS2,), MQ, used to exchange messages / files in message broker systems, checking transmission errors.
• Understanding of the ITIL processes from Service Operations area, especially Incident Management and Service Request fulfillment.
• Experience of ServiceNow usage in incident management and request fulfillment.
• Experience in working with Customer support, incident handling or trouble shooting.

When joining Tietoevry Industry as a Service Desk Specialist

• You join a skilled team of Service Desk specialists and technical consultants, where you learn new things with your colleagues
• You will provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools
• You will coordinate customer incidents, requests and monitor systems and keep related documentation up to date
• You will participant in troubleshoot problems and offer solutions by using internal knowledge base
• Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
• Continuously maintain and develop one’s work-related knowledge

Who we are looking for
As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile way of working, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer
We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?
We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact hiring manager Heli Huuhtanen, heli.huuhtanen@tietoevry.com.

Hope to hear from you soon!

Location: Skellefteå / Stockholm

We perform background checks on all final candidates.

Tietoevry declines calls from recruitment companies.

About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprises and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

Location: Skellefteå - Kyrkgränd 5

Additional location:

• Sweden, Stockholm