Support engineer - ARIC

Support engineer - ARIC

Overview
Why join us in 2025?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Support Engineer, this is what you can expect from us

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Healthcare cost reimbursements
• Sponsored sports activities
• Voluntary pension fund (company-sponsored retirement plan or pension)
• Referral bonuses for recommending new team members to join the company

About your future role
As Application Support Engineer, you will be responsible for the smooth functioning of ARIC Application. This includes monitoring of ARIC application, troubleshooting and resolving incidents and issues, providing technical support to end-users of ARIC and maintaining the ARIC application.

Your key responsibilities in this role will be:

• Monitoring and Alerting: Responsible for ARIC Monitoring and Alert handling to proactively identify performance issues before they become critical and resolve. Optimize alerts by establishing appropriate thresholds and integrate Alerts to ServiceNow to be able to respond to them in a timely and efficient manner.
• Troubleshooting and issue resolution: Responsible for identifying, analyzing, and resolving incidents, and issues on ARIC
• ARIC Technical support to end-users: Assist end-users in resolving issues, provide guidance when it comes to tech related matters with ARIC
• ARIC Application Maintenance: Responsible for ensuring ARIC’s smooth functioning, including version upgrades and maintenance tasks, monitoring performance, and maintaining security and data privacy standards such as PCI, GDPR and DORA
• Documentation and Knowledge Sharing: Documentation and knowledge sharing is a critical component of the role.
• Optimization and Automation of maintenance tasks: Constant focus on optimizing and automating application maintenance tasks, to reduce manual effort and improve efficiency.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

• Software engineer with 6-8 years of experience, preferably familiar with ARIC or similar transaction monitoring applications

Additional skills and experience that would make you stand out:

• Familiarity with ARIC application support and maintenance

Life at Nexi
Discover more about us and what it's like to be part of Nexi by visiting this page: https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_source=career-platform&utm_medium=job-openings&utm_content=standard. Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.

Apply now! If this opportunity resonates with you, we'd love to hear from you!

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Work location
Denmark