Vice President – Head of Professional Services, Retail & Wholesale

EG A/S

EG A/S is seeking a highly skilled, growth- and performance-oriented Vice President of Professional Services. A unique opportunity to lead the largest Professional Services unit within EG A/S with a strong commercial mindset, ensuring profitable projects and strategic growth through strong customer collaboration. The role focuses on optimizing Customer onboarding processes delivering value to customers as our software helps the customer achieve their desired outcome. This requires a profile ensuring project profitability, driving revenue, and fostering accountability to build a scalable and high-performing consulting business.

For the ambitious candidate, this position offers the perfect challenge - an opportunity to make a significant impact while laying the foundation for a future career in EG.

The Role
As one of the largest business units within EG A/S, Retail & Wholesale serves 80 of the largest retail and wholesale chains in the Nordics and more than 10,000 stores in +20 countries within specialist trade, grocery convenience and building supply. The business unit operates with a total budget exceeding 400 million DKK.

You will be responsible for a unit of 70 professionals, including consultants and project managers, spread across multiple Nordic locations. Serving Nordic enterprise customers with their core systems with large business impact, responsible for complex, large projects your leadership will drive profitability, transparency, and operational excellence while ensuring exceptional customer engagement and satisfaction.

As this is the largest Professional Services business within EG, we expect you to contribute to the overall development of PS capabilities across the company. You will play a key role in setting the PS agenda within this functional area while collaborating closely with other functions of the business unit, leveraging your expertise to drive best practices and continuous improvement. EG offers a dynamic environment where transformation, leadership, and strategic execution are essential drivers.

Key responsibilities

Profitability & Growth: Lead with a strong commercial mindset, ensuring profitable project execution aligned with strategic goals. Develop and implement strategies to optimize revenue from existing and new service offerings, focusing on both project profitability and customer lifetime value.
Operational & Delivery Excellence: Monitor financial metrics - including project budgets, profit margins, and resource utilization - to enhance overall business performance. Ensure optimal resource allocation and manage full P&L for a financially sustainable consulting organization.
Leadership & Team Development: Cultivate a motivating and learning-focused culture where employees thrive, continuously grow, and are empowered through accountability and data-driven decision-making.
Customer Success & Growth: Strengthen client relationships, drive upsell and cross-sell opportunities and enhance customer satisfaction. Ensure smooth customer onboarding and continued value realization, improving Net Revenue Retention (NRR).
Standardization & Best Practices: Ensure methodologies, KPIs, and best practices are implemented to ensure project quality, consistency, and timely delivery with high customer satisfaction.

Your Profile
Your background can be various, but to succeed in this role, we imagine you bring the following qualifications: Proven success in leading and optimizing Professional Services and/or track-record of excellent project/program execution and delivery in an international SaaS/Tech company.

A data-driven performance mindset with strong execution skills and a bias for action in a target-driven environment.
Strong commitment to delivering exceptional customer experiences and building trust-based relationships.
Negotiation expertise in managing large contracts with scope changes, and service agreements effectively.

Strong project and program management skills, ensuring precise execution and consistent on-time delivery with right professional services margins

The ability to perform under pressure and effectively navigate complex stakeholder dynamics.

Strong leadership skills to foster a positive culture, drive professional development, and foster high team motivation.

Experience working with enterprise customers; knowledge of the retail sector is a plus but not a requirement.

Success in this role requires a strategic mindset combined with the ability to develop and drive high-impact initiatives, while also being hands-on with customers and teams to ensure seamless execution and fast, tangible results.

You are highly driven and motivated to succeed in organizational transformations, with a deep understanding of how to lead and drive effective change. With a strategic and operational mindset, you have a strong ability to maintain a holistic business overview while focusing on key objectives. You are passionate about structure and best practices, and you excel at optimizing processes and implementing efficiency improvements. You are a team player and contribute to a community of Professional Service leaders across business divisions while you collaborate closely with Head of Corporate PMO on initiatives to drive performance and customer success.

Your agile thinking and team-oriented approach, combined with high integrity, make you a natural leader. Additionally, your excellent communication and facilitation skills enable you to engage effectively with stakeholders at all levels including client stakeholders at C-level.

What’s in it for you?

A significant role in shaping the strategic direction of a large Professional Services business.
A key leadership position in a reputable, high-growth company with a strong market presence.
The opportunity to work with industry-leading enterprise customers on complex, large-scale projects.
Highly skilled and dedicated colleagues across Northern Europe, fostering a collaborative and high-performance culture.
Strong professional leadership peers, providing support and sparring at a high level.
A fast-paced, dynamic environment where strategic thinking and execution go hand in hand.
A clear career trajectory with the potential for greater leadership responsibilities in the future.
Competitive salary package aligned with market standards, reflecting your skills and contributions.

Is this the right match for you?
If you would like more information before you apply, please contact Director, HR Business Partnering Dorte Haslev Sørensen on +45 2085 9764. We evaluate the applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible. All inquiries are handled confidentially.

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

Join us in creating software that works for people, not software that makes people work.