Situation Manager

Join us and become our new Situation Manager!
At Aeven, we are driven by a mission to safeguard and enhance the digital infrastructure that is essential to the lives of millions. To achieve this, we are on the lookout for individuals with sharp minds, capable hands, and, most importantly, positive personalities that thrive on collaboration, contribution, skill development, and making a meaningful impact.

When you become a part of the Aeven family, you enter a culture that values expertise, fosters inclusion, and prioritizes growth, where every individual matters. We are dedicated to supporting your professional journey, whether it involves deepening your expertise, broadening your skillset, or exploring new roles within our organization.

The Situation Manager will be responsible for managing and optimizing the company's IT infrastructure, ensuring its reliability, security, and scalability.

Key Responsibilities:

• Have a clear and consistent overview of the operations performance across all customers.
• Ensure that KPIs are met for services delivered to customers
• Act as point of contact for operational issues
• Contribute to major incidents handling across all customers
• Stakeholder management external and internal at all organizational levels including senior management

In particular, your tasks would include:

• Incident Management: Oversee the entire incident lifecycle, from identification to resolution and closure, ensuring that incidents are managed in a timely and effective manner
• Coordination: Act as the central point of contact for incidents, coordinating with cross-functional teams to facilitate swift resolution. This includes High and Critical handling.
• Communication: Provide clear and concise communication to stakeholders, and 3rd party vendors, including status updates, impact assessments
• Process Improvement: Continuously improve incident management processes, developing and implementing best practices to enhance efficiency and effectiveness
• Training: Provide training and guidance on incident management procedures and tools
• Reporting: Generate incident metrics and reports, providing insights and recommendations
• Analysis: Monitor incident trends and develop strategies to proactively address potential issues together with the Problem Manager

Shift Details:

• Work in a 3 shift scheme, including night shifts.
• Ensure continuous monitoring and support of IT systems during all shifts.
• Collaborate with team members across different shifts to maintain seamless operations.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Min. 3 years of experience in IT infrastructure management.
• Strong knowledge of network and server management.
• Ability to manage multiple priorities.
• An analytical mindset and a structured approach combined with a high sense of urgency are crucial skills to be a success in the position.
• As a person you are conscience driven, analytical and can make yourself heard and understood. You excel in your ability to push for implementation, while maintaining a good relationship with many stakeholders.
• Confident in communicating with both colleagues and customers
• Willingness to work in a 3 shift scheme, including night shifts
• Professional Danish and English language skills

If you are ready to bring your expertise to a dynamic team and contribute to Aeven's mission of securing and advancing critical digital infrastructure, we invite you to apply! Join us in shaping the future of digital technology at Aeven!

Department:

Lokation: Copenhagen